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Regional Scheduler / Team Leader, Chichester
Client: Bellrock Property and Facilities Management
Location: Chichester
Job Category: Other
EU work permit required: Yes
Job Reference: 10974fab4f4c
Job Views: 5
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
At Bellrock, we harness technology to provide our customers with advanced building systems and peace of mind. We are technology-led but people-driven. When you join Bellrock, you'll have everything you need to excel at work because our people are the heart of our business. We support them to shine.
Schedulers are the key contact for engineers, ensuring work is efficiently planned and coordinated. The role involves managing reactive and planned fabric, mechanical, and electrical works within a designated area. The Scheduler will focus on improving internal processes to meet client expectations while minimizing engineer non-productive time.
How will you be the change?
Every role is vital in providing peace of mind to our customers. Everyone can be the change to deliver value and lead the way in building systems.
As an Administrator Team Leader with West Sussex County Council, your responsibilities include:
* Understanding client service level agreements, budgets, and rates.
* Updating client portals and internal systems to ensure clarity on all jobs, minimizing chaser queries.
* Providing real-time approval of engineer timesheets via WFM.
* Escalating work-in-progress or engineer issues to managers.
* Supporting engineers with process issues, including IT and PDA support, and escalating unresolved issues.
* Developing good relationships with engineers and providing effective communication.
* Performing general administration tasks such as data entry, email management, photocopying, and scanning.
* Providing work-in-progress updates to internal customers.
* Carrying out other duties relevant to the role for contract or business success.
* Complying with the company's equal opportunities and other policies.
* Handling inbox and telephone queries, including using Genesys for calls.
* Updating engineer certificates, uploading them to client portals, and checking system notes and reports.
* Responding to and escalating client complaints regarding service delivery.
* Running monthly reports as required by senior leadership.
What does it take?
If you're ready to energize our business as an Administrator Team Leader, you will need:
* Teamwork and relationship building skills
* Self-confidence and resilience
* Problem-solving and decision-making abilities
* Planning and organizational skills
* Good communication skills
* Basic Microsoft Office skills
* Reliability, responsibility, and dependability
* Independence to manage workload with minimal supervision
* Effective time management and prioritization skills
* Attention to detail and accuracy in data interpretation and communication
* Commitment to high-level client service
* Solution-oriented mindset
* Basic commercial and financial understanding
Working arrangements
We support flexible working practices, allowing employees to work hours remotely where roles and business needs permit. The successful candidate will work from the Chichester office two days a week and from home the rest of the week.
What can we offer you?
Joining Bellrock includes a comprehensive benefits package such as:
* 25 days annual leave plus bank holidays and an additional day as a thank you
* Salary exchange pension scheme
* Life cover
* Paid sick leave
* Health and wellness programs
* Enhanced maternity, paternity, and adoption leave
* Salary sacrifice schemes like Cycle to Work
* Holiday purchase scheme for extra days
* Discount schemes for shopping and essentials
* MotorSave Scheme
* Refer a friend program
* Liftshare initiative
* Virtual GP services
Helping you to shine
We foster an inclusive workplace that values diverse perspectives, where everyone feels welcome and supported. We offer learning opportunities, flexible work, wellbeing support, and benefits to enhance your life.
Ready to start shining?
We are passionate about our people and committed to your career development. Join us to grow professionally and contribute to our success. We look forward to welcoming you to Bellrock, a place of energy, solutions, and opportunity.
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