As the Accounts Receivable Assistant you will play a key role in ensuring that the data within the billing system is kept up to date. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our customer service standards. Key Accountability & Responsibilities Process amendments and cancellations in the billing system Respond to inbound telephone calls and emails from customers Respond to inbound Salesforce cases from customers and liaise directly with other departments to resolve any issues and customer queries Provide support with the collation of payment data which is required to support the bank reconciliation Assist with the allocation of manual payments into the billing system Raise non-subscription invoices in the accounting system and email them to customers Process customer refunds & credit notes Assist with Billing reports and reconciliations Knowledge & Skills Previous experience of working in an administrative role Proficient Excel ability (intermediate level) Logical, numerate, detailed and analytical Excellent time management, telephone manners and communication skills Ability to multitask and prioritise a varied and demanding workload. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more. Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.