Job Title: Operations Manager
Reports To: Group Managing Director
Looking after over 18 brands, 1900 locations and 65 international franchises, The Property Franchise Group is the UK’s largest multi-brand estate agency franchising group, specialising in residential lettings, property sales and property-related financial services.
At The Property Franchise Group, we are committed to fostering a diverse and inclusive workplace. We welcome applications from all individuals, regardless of race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.
Position Overview:
An exciting opportunity has arisen to join The Property Franchise Group as Operations Manager for the Belvoir brand. Reporting to the Group Managing Director, this role involves developing the business and driving revenue and profitability through the franchisee network. The role is pivotal in building relationships within the network of franchisees, including regular visits to franchisees to grow the business and add value to individual franchise businesses.
Key Responsibilities
1. Business Development and Growth
o Achieve individual annual business plan and KPI targets.
o Identify new franchise opportunities.
o Oversee execution of the franchise agreement in terms of induction, training, and mentoring.
o Support franchisees in developing and monitoring their Annual Business Plan.
o Identify new and/or improved business opportunities through third parties and support franchisees in adoption.
o Act as a trainer and coach in branch regarding business goals and best practices.
o Assist franchisees in negotiations and due diligence for acquisitions or strategic investments.
o Visit offices regularly to offer support and drive business growth.
2. Financial Management
o Monitor franchise visits and prepare detailed monthly reports.
o Manage financial performance and budgetary planning.
o Explain business processes and KPIs to franchisees and staff.
o Provide support/training in financial management as appropriate.
3. Team and Brand Development
o Provide training and mentorship to franchisees and staff.
o Ensure franchisees maximize brand opportunities and execute marketing plans.
o Assist in setting up and executing regular regional meetings.
4. Collaboration with Other Departments and Stakeholders
o Foster a culture of learning and development through TPFG Training Academy.
o Work with other departments to ensure productivity plans are understood and executed.
o Support and execute launches approved by TPFG.
o Collaborate to address legal issues and business planning effectively.
o Attend network meetings and collaborate with operations specialists.
o Participate in Company Regional and National Conferences.
o Assist in re-sale processes as required.
5. Communication and Relationship Management Skills
o Represent the organisation in external forums and industry events.
o Foster and maintain strong relationships with franchise customers and suppliers.
o Identify new opportunities through professional relationships.
Qualifications/Skills Required:
* Comprehensive industry knowledge and proficiency in sales and lettings process.
* 5 years of experience in a Senior Operations-based role.
* Knowledgeable in business planning, staff targeting, and budgeting.
* Analytical skills to analyze business data and promote organic growth.
* Strong interpersonal skills with the ability to positively influence others.
* Previous experience in training and coaching.
* Willingness to learn new tasks and adapt to changing business needs.
* Ability to work independently, managing own diary and workflow.
* Proficient in legal aspects within the lettings and sales business.
The Package:
* Salary up to £50,000 depending on skills and experience.
* 23 days holiday per annum plus birthday leave and 8 bank holidays increasing with length of service.
* Car Allowance/Company Car.
* Bonus Structure.
Job Type: Full-time
Pay: Up to £50,000.00 per year
Schedule:
* Monday to Friday
Work Location: On the road
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