We are excited to share this new opportunity to be as part of our growing sales team. At ITC Service, we've been delivering exceptional, friendly IT Support services to the North-East since 2006. Our mission is to empower an awesome company culture, to consistently deliver client success, through the power of technology. This Business Development Representative role will support us in that mission, helping grow the company and support the region.
ITC Business Development Representative
We're looking for someone that has:
* Positive and energetic attitude
* Resilient and adaptable under pressure
* Passionate about contributing to team success
* Eager to join an innovative and forward-thinking team
* Strong communication skills, both written and verbal
* Knowledge of the IT sector, best practices, and MSP operations
* Flexible and open to dynamic work environments
* Process-oriented with a focus on efficiency
* Proficient in IT and experienced with CRM systems
* Analytical mindset for effective problem-solving and decision-making
* Excellent interpersonal skills for building a strong rapport with prospects
Roles and Responsibilities of an ITC Lead Generator
1. Understand the Prospect
o Develop a deep understanding of potential clients, including their business needs, technology expectations, and goals with ITC.
o Identify, qualify, and categorise new business opportunities using frameworks like BANT (Budget, Authority, Need, Timing).
o Translate client expectations into actionable plans for ITC account managers.
2. Proactive Prospecting
o Actively promote ITC’s services and solutions, spreading awareness of its offerings.
o Utilise tools like HubSpot, LinkedIn, and other platforms to initiate and maintain contact with potential business clients.
o Build meaningful relationships with prospects, fostering trust and uncovering new opportunities.
o Experiment with innovative outreach methods, such as personalised video pitches or interactive email campaigns.
3. Follow-up and Pipeline Management
o Implement and execute follow-up strategies to keep leads engaged throughout the sales cycle.
o Maintain an organised sales pipeline in CRM tools, ensuring no lead is overlooked.
o Provide feedback on prospect interactions to improve ITC’s sales and marketing strategies.
4. Stay Current
o Keep up to date with ITC’s latest products, services, and industry trends to deliver informed and compelling messaging.
o Continuously develop knowledge and skills relevant to IT services, including all managed IT, cybersecurity, cloud solutions, connectivity and hosted voice etc.
5. Collaborate with the Team
o Work closely with sales and marketing teams to refine pitches, align messaging, and ensure smooth lead handoffs.
o Provide insights and suggestions to enhance the team’s strategies and support innovation.
o Attend regular team meetings prepared with ideas and updates.
6. Engage in Social Selling and Networking
o Leverage LinkedIn and other professional networks to establish ITC as a thought leader and connect with key decision-makers.
o Represent ITC at events, webinars, and trade shows to generate leads and increase brand visibility.
7. Use Tools Effectively
o Fully utilise ITC’s tools, such as Microsoft 365, HubSpot, and LinkedIn, to manage leads and maintain accurate data.
o Track lead generation performance metrics, such as conversion rates and engagement levels, to refine strategies.
8. Maintain Communication
o Engage regularly with prospects to address concerns, provide value, and build trust.
o Maintain consistent communication until leads are handed over to account managers for further development.
9. Achieve and Exceed KPIs
o Collaborate with management to set and align Key Performance Indicators (KPIs).
o Work closely with the sales and marketing teams to meet and exceed agreed targets.
10. Uphold ITC’s Core Values
o Act with integrity and trust in all interactions with prospects and team members.
o Tailor communication styles to suit different prospects while upholding ITC’s commitment to excellent service.
o Demonstrate flexibility, resilience, and a process-driven approach in all activities.
11. Competitor Awareness and Feedback
o Stay informed about competitors’ offerings to position ITC effectively in prospecting conversations.
o Provide valuable feedback on market trends and client pain points to help shape ITC’s service proposition.
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