Position: Digital Solutions Engineer Job Overview: We are looking for a motivated Digital Solutions Engineer to join our digital solutions team, focusing on the development and support of various applications and platforms, including SharePoint (both online and on-premises) and Power Platform products within Microsoft 365. Key Responsibilities: - Incident and Problem Management: Handle issues related to Power Platform and SharePoint, ensuring timely resolution and minimal disruption. - Change Management: Participate in change management, from minor amendments and service requests to larger initiatives, like automating manual processes and designing company-wide Document Management Systems. - Proactive Monitoring: Keep a close watch on Power Platform and SharePoint solutions, identifying and addressing potential issues proactively. - Governance and Compliance: Manage Power Platform apps and workflows to ensure adherence to ICT policies and governance strategies, making necessary adjustments as required. - Workflow Development: Build new Power Automate workflows and integrate with external tools, especially within our global Microsoft 365 environment. - Global Collaboration: Collaborate with international colleagues for effective service management and relationship building. - Legacy Workflow Redevelopment: Update and decommission outdated forms and workflows to align with current needs. - User Support and Consultation: Provide guidance to users on Power Platform solutions, helping them define their requirements and ensuring their needs are met. - Knowledge Sharing: Create and maintain user guides and support documents to improve the user experience and streamline service support. Candidate Requirements: - Power Platform Expertise: At least four years of experience in Power Platform support and/or development. - SharePoint Experience: A minimum of four years working with SharePoint Online in either support or development roles. - ICT Service Environment: At least two years in a structured, managed ICT service environment. - Technical Proficiency: Hands-on experience with Microsoft 365, Power Platform, and SharePoint Online. This role offers an exciting opportunity for an experienced professional to contribute to impactful digital solutions within a collaborative, global environment.