The Growth Company's (GC) Justice Services has an exciting opportunity for a Support Assistant within our Creating Future Opportunities (CFO) Evolution Programme.
The role will involve providing support to participants to engage with the CFO Evolution programme/activities and the support worker.
We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.
Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, benefit and debt.
Key Responsibilities
1. Act as the single point of contact at the hub for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive.
2. Take ownership and responsibility of queries, issues, and problems raised by participants in respect of utilising hub facilities.
3. Dealing with day-to-day responsibilities of office maintenance: post, booking of rooms, and processing of paperwork, diary management.
4. Completing tasks/projects as directed by the Hub Manager and Team Lead, which may include duties such as certification chasing and completion.
5. Keeping accurate records of all participant referrals and interactions on systems such as CATs+ and on manual paperwork.
6. Management, ordering, and administration of petty cash, participant payments, vouchers, BACS payments, manager’s credit card, checking of invoices in line with Finance processes and procedures.
7. Build excellent relationships with colleagues, participants, and external organisations.
8. Workshop monitoring – checking customer feedback is completed, etc.
About You
1. Experience of working in an environment where there are participants with multiple barriers to progression, employment, training, and education would be an advantage.
2. Must have good customer service skills, good organisational skills, and excellent IT skills.
3. A willingness and desire to work in a busy environment.
4. Have a flexible approach to work, including a willingness to work occasional unsociable hours.
Skills Required
1. Act as the single point of contact at the hub for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive.
2. To work to challenging targets and key performance indicators.
3. The ability to work under pressure in a highly performance-driven environment.
4. Strong interpersonal skills to deal with participants effectively and professionally.
5. Work effectively as part of a team.
6. Willingness to undertake training as required.
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