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Apprentice Debt Officer
Apply From: 30/03/2025
Learning Provider
Delivered by FAREPORT TRAINING ORGANISATION LIMITED
Employer
Southampton City Council
Vacancy Description
* To work to achieve targeted results, dealing with all aspects of customer payment, invoicing and debt recovery contributing to the targets and objectives of the team in respect of individual performance, quality and customer service.
* To deliver a proactive and practical response to customers who are experiencing financial difficulties with the management of their tenancy and rent arrears.
* Helping to create awareness of the Government’s Welfare Reform Programme and making every effort to obtain rent owed through a preventative approach rather than to evict the tenant.
* To deliver a front line service on behalf of Social Services, dealing with queries relating to care charging and invoice calculation, interpreting information within the Care Director and Business World systems, understanding how this will impact on the billing process and issuing instructions to other relevant departments that will correct the account within the terms of Council policy and legislation.
* To understand the principles of County Court proceedings and the requirements for processing possession claims against tenants.
Key Details
Vacancy Title
Apprentice Debt Officer
Employer Description
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.
Vacancy Location
Civic Centre Southampton SO14 7LY
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000312685
Key Dates
Apply From
30/03/2025
Closing Date For Applications
2025-04-13 23:59:59
Interview Begin From
Possible Start Date
2025-06-19 00:00:00
Training
Training to be Provided
* Studying towards the Level 3 Advanced Credit Controller and Debt Collection specialist Apprenticeship Standard.
* Internal induction programme when starting employment with us.
* Training schedule has yet to be agreed. Details will be made available at a later date.
Learning Provider
FAREPORT TRAINING ORGANISATION LIMITED
Contact Details
Leah Whitcher
Vacancy Type:
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Team working, Initiative.
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