Description he Glasgow Marriott is looking for an enthusiastic and passionate Guest Experience Expert to join our wonderful team. The Guest Experience Expert sets the tone for every guest’s stay with a warm welcome, and you’ll be ready to answer to any questions and happy to offer information about the hotel services, facilities, and local area. You will take on responsibility for all functions relating to guest experiences, assuming responsibility of all hotel software systems, balancing all outlets to Opera and resolving discrepancies. Apply to join the Marriott family and 1 leader in Hospitality, where you can be inspired by what is possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott……. Be you. The impact you’ll make. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. What you’ll do. Process guest check-ins, assigning rooms and activating room keys. Answer, respond to and process all guest calls, messages, questions or concerns. Accurately record all relevant room and F&B statistics. Check daily ledger accounts for correctness, resolving any discrepancies. Give guests information and directions regarding property and local areas of interest. Process check-outs and resolving any disputed charges. Assist Front Office Supervisor whenever necessary to ensure smooth shift operations. Process payments and room charges. Confirm reservations and cancellations, running daily reports on the number of arrivals and departures. Who we are looking for. We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in: A warm, people-oriented demeanour. A team -first attitude. Positive outlook and outgoing personality. Flexibility, problem-solving skills, and multi-tasking ability. The ability to stand, sit, or walk for extended periods of time across a work shift. Previous experience in a similar hospitality setting preferred. Perks you deserve. Explore d iscounted stays at 9,000 Marriott hotels worldwide £5 / €5 Breakfast when staying in participating European hotels Discounted food & drink in Marriott restaurants and bars Discounts on accommodation for your friends & family Free use of Glasgow Marriott Leisure Club facilities Wellness and Mental Health Programmes Access to curated discounts, rewards, and perks with top brands via our benefits website Free meal during shifts Staff parking during shifts Learning & Development opportunities from entry-level to leadership development Opportunities to grow your career with Marriott (local and internationally) A little more about us GLASGOW MARRIOTT HOTEL Undergoing exciting refurbishment in 2024, the Glasgow Marriott Hotel offers welcoming comfort with a modern style, ideally situated in the city centre near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow. The Front Office Team recently moved into their newly refurbished public area quarters and our associates are eager to start connecting with guests about the refreshing transformation in this buzzing and vibrant city. The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.