Exciting Opportunity: Service Desk Supervisor/ Manager
Are you ready to elevate your career in a professional, market-leading, and well-established business? This is a fantastic opportunity to join a dynamic team as a Service Desk Supervisor/ Manager, based in Stourport-on-Severn. With a competitive salary ranging from £30,000 to £33,000, plus a comprehensive benefits package including 20 Days Holiday, Bank Holidays, Pension, Health Plan, and Free Parking, this role offers not just a job, but a career with a company that values innovation and excellence.
What You Will Do:
* Oversee the day-to-day operations of the service desk, ensuring efficiency and the highest levels of customer satisfaction.
* Lead and manage a dedicated team of 4, fostering a positive and productive work environment.
* Strategically plan engineers' routes to maximise efficiency while meeting or exceeding SLAs.
* Act as the main point of escalation for service issues, including weekends, to ensure continuous service excellence.
* Build and maintain relationships with key accounts, enhancing long-term customer loyalty.
* Generate insightful reports and ensure the team meets all operational KPIs.
What You Will Bring:
1. Proven leadership and management experience within a customer-focused environment.
2. Exceptional organisational skills and a keen eye for detail.
3. Strong communication abilities, c...