Job summary We are looking for a Band 2 Receptionist to provide a reception service at Bickerstaff House at Ormskirk District General Hospital. The post holder will provide a comprehensive Reception/secretarial service to the Adult West Lancs Community Mental Health Teams, coordinating their activities with other members of the Administration Teams in the network to ensure an efficient and confidential service is provided. The role is challenging however you will be able to make a difference to service users who are in crisis or are receiving on going support from the trust. The ability to work under pressure with limited supervision must be demonstrated as the role is very demanding. A strong, proven background of customer service roles is a must, as you are the first point of contact to our service users and their support networks.The successful applicant will require a mature, flexible approach and the ability to work within a busy environment. They will also be expected to use their own initiative and work unsupervised to ensure the effective coordination of duties. For further information please read through the job description and person specification. Duties are varied and can change to meet the demands of an ever evolving service. Main duties of the job The post holder will provide a comprehensive administration and information service across the Central & West Mental Health Network, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided. The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their Administration Team Leader to ensure continuity of a quality service provision. Work flexibly in response to the needs of the Networks Administration Services providing cover to departments on various sites as directed by their Team Leader in liaison with Deputy Admin Lead to ensure continuity of a quality service provision. About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview. For more information please visit our website via Lancashire & South Cumbria NHS FT Date posted 13 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 351-CEN1179-MS Job locations Bickerstaffe House, Ormskirk & District General Hospital Wigan Road Ormskirk L39 2JW Job description Job responsibilities Please see attached the job description and person specification for more information about this role. Job description Job responsibilities Please see attached the job description and person specification for more information about this role. Person Specification Qualifications Essential Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience Knowledge Essential Working with databases Working with Microsoft Office applications Desirable Working with NHS data systems such as iPM, eCPA, RiO Experience Essential Working in an office environment Working with members of the public Desirable Working in the NHS Working in a customer services environment Personal Essential Good organisational skills Ability to communicate effectively both written & verbal Data input and retrieval Excellent telephone manner Treats people with courtesy and respect at all times Team player Other Essential Willingness to undertake DBS clearances Ability to work flexibly and comply with all requirements of post Willingness to travel around the organisational footprint Person Specification Qualifications Essential Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience Knowledge Essential Working with databases Working with Microsoft Office applications Desirable Working with NHS data systems such as iPM, eCPA, RiO Experience Essential Working in an office environment Working with members of the public Desirable Working in the NHS Working in a customer services environment Personal Essential Good organisational skills Ability to communicate effectively both written & verbal Data input and retrieval Excellent telephone manner Treats people with courtesy and respect at all times Team player Other Essential Willingness to undertake DBS clearances Ability to work flexibly and comply with all requirements of post Willingness to travel around the organisational footprint Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust Address Bickerstaffe House, Ormskirk & District General Hospital Wigan Road Ormskirk L39 2JW Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)