Role Overview
The successful candidate will be responsible for designing user-centric content that meets the needs of HMRC customers. This includes developing complex interactive guidance and calculators, as well as mentoring junior content designers. Strong communication and project management skills are essential for this role.
Key Responsibilities
* Develop and design complex interactive guidance and calculators using Ocelot or similar content management systems
* Coach and mentor junior content designers, providing constructive feedback and guidance on their work
* Develop accessible content for online guidance or transactions, adhering to style and standard guidelines
* Conduct journey mapping and needs analysis to identify gaps and overlaps in existing content
* Use metrics and user feedback to inform content design decisions
* Clearly communicate design decisions and approaches to stakeholders of various levels
Requirements
* Experience in developing and designing complex interactive guidance and calculators using Ocelot or similar content management systems
* Proven coaching and mentoring skills, with the ability to grow skills and provide constructive feedback
* Demonstrable skill in developing accessible content for online guidance or transactions, adhering to style and standard guidelines
* Experience in journey mapping and needs analysis, with the ability to identify gaps and overlaps in existing content
* Ability to use metrics and user feedback to inform content design decisions
* Strong communication and project management skills, with the ability to clearly communicate design decisions and approaches to stakeholders of various levels