Main area: Administrative and Clerical
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday with some flexibility if required)
Job ref: 361-6505964
Employer: East and North Hertfordshire NHS Trust
Employer type: NHS
Site: Lister Hospital
Town: Stevenage
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 01/10/2024 23:59
Interview date: 22/10/2024
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is: Providing high-quality, compassionate care for our communities.
Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service.
Job overview
We are recruiting for a Floating Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity within the Ward Clerk Pool as a Floating Ward Clerk as part of the Ward Clerk Pool Structure within the Procedure rooms at Lister and QE11.
You would be the support and trainer and an excellent team player for this team, working closely with the Team Supervisor and Ward Clerks to ensure the wards are covered and service delivery is always excellent.
You will need strong administrative and organizational skills as well as the ability to work within a team and float to cover wards where required.
This role may require working on Bank Holidays.
Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will be responsible for data entry of confidential information onto the computerized database, ensuring a high level of accuracy at all times.
You will provide a high-quality reception service by meeting and greeting patients attending theatres and supporting the general running of the theatres by being involved in general organizational and administrative activities.
As a floating ward clerk, you will backfill any sickness, annual leave, and other absences.
You will process Ex Ward referrals across your teams while also supporting other teams within the ward clerk pool for theatres.
You will deputize for your supervisor where required in their absence.
You will be expected to work at Lister and QE11 Hospitals.
Working for our organization
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide. Our ability to be flexible & innovative in the way we work and deliver our services has never been more important.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.
Person specification
Qualifications/Training
* Basic general education – English & Maths
* Aspiring leaders course
* Level 3 NVQ in business and administration
Previous Experience
* Clear and polite telephone and verbal communications
* Ability to work closely with all grades of staff
* Dealing with enquiries
* Adaptability, ability to prioritize work, especially under pressure
* Operation of equipment i.e. photocopier
* Previous employment within the NHS in a hospital environment
* Dealing with patients/GPs
Skills
* Motivation and initiative to work alone and within a team
* Accuracy in relaying messages, either verbally or in writing
* Politeness, approachable with all patients, staff, and visitors
* Confidentiality, flexible/adaptable
Knowledge
* Knowledge of health and safety issues
* Clerical procedures/ordering supplies
* Dealing with the public
* Previous knowledge of Medical terminology - Lorenzo patient system - Health Roster - More advanced knowledge of the Lorenzo system
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include: We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect: We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve: We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
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