We are looking for an ICT Support Technician with experience and an interest in all aspects of information technology to join our ICT Support Team as soon as possible.
The role will involve providing technical advice in support of the resolution of ICT incidents and working closely with the ICT team to ensure escalated issues are resolved.
You will help to implement ICT systems, documenting the setup and configuration of these systems and ensuring operating procedures are in place. You will also help to develop proactive procedures to ensure the smooth running of ICT systems, monitoring and maintaining these systems and undertaking action to ensure consistent delivery of ICT services.
In addition, you will provide advice and guidance on the use of ICT systems, ensure ICT documentation is kept up to date and ensure robust data backup systems are in place. You will assist in the selection, testing and acquisition of computer hardware, software and third-party application packages.
You will also act as the first point of contact for reprographic problem solving and ink cartridge and toner replacement.
Essential qualifications - GCSE in English (grade 4/C and above) and Maths (grade 4/C and above). Good communication skills, sound IT skills, as well as customer service and administration skills, are all important.
About Norwich High School for Girls
Norwich High School for Girls was founded in 1875 and is an independent day school for girls from 3-18 with approximately 600 pupils. The school is part of the Girls’ Day School Trust (GDST), the largest independent school group in the UK. It is at the forefront of education for girls and a strong voice in promoting opportunities for young women.
The school offers a good benefits package and a strong professional development programme. These benefits include:
* Access to extensive professional development opportunities and training grants for qualifications - we encourage you to develop your skills whilst in post
* A generous pension scheme
* Free life assurance benefit
* A discount of up to 50% on fees for children at GDST schools
* Interest free loans for training, computer purchase loans and travel season ticket loans
* A Cycle to Work scheme
* Onsite parking
* A free hot three course lunch during term time
* Free hot beverages all year round
* Access to the Fitness Suite and Swimming Pool subject to availability and induction
* Access to our free Employee Assistance programme
* Competitive terms and conditions of employment
To apply, please click the apply button.
Closing date for applications – 12 noon on 22nd November 2024.
Interviews – 29th November 2024.
A covering letter, addressed to the Director of Finance and Operations, should be included with your application. Please note that CVs without a completed school application form cannot be considered.
The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included.
The GDST is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
Candidates shortlisted for interview will be subject to an online search. This isn't part of the shortlisting process - candidates will have an opportunity to address any areas of concern at interview.