Marley Risk Consultants is at the forefront of innovation in the Structural Warranty Insurance sector. As a dynamic Managing General Agent (MGA) based in the UK, we specialise in crafting bespoke insurance solutions that empower the construction industry to reach new heights.
We are seeking an experienced Senior Claims Manager, reporting directly to the Head of Operations, you will lead the Claims Department at Marley Risk Consultants, overseeing the management of complex structural warranty claims. In this pivotal role, you will be the guardian of our clients' experiences, with a significant focus on Consumer Duty oversight, regulatory compliance, and enhancing the customer journey. Your mission is to ensure that all claims handling processes not only meet but exceed the expectations set by the Financial Conduct Authority (FCA) and align with our commitment to delivering exceptional client service.
Key Activities of the Senior Claims Manager
Team leadership & management
* Provide leadership to the Claims Department managers and teams to achieve service objectives, ensuring high levels of performance and job satisfaction.
* Implement performance targets and establish clear team and personal objectives, monitoring progress and providing constructive feedback.
* Address performance issues promptly and effectively, in line with company policies and best practices.
* Develop Team Managers through the provision of coaching and mentoring.
Regulatory compliance &...