Business Developer / Sales Development Representative
Customer Success Manager - RegTech / AML SaaS (Hybrid, Bradford-Based)
Salary: Competitive + Bonus | Location: Hybrid - Regular Travel to Bradford HQ
Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We're hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions.
The Role
As a Customer Success Manager, you'll be the strategic partner for key clients, ensuring they receive maximum value from our suite of AML tools. You'll be responsible for driving revenue growth through upsell opportunities and achieving top-tier client retention.
You will create and deliver tailored success plans, build deep client relationships (including regular face-to-face engagement), and act as a trusted advisor on AML compliance. Working closely with sales, product, and marketing teams, you'll lead data-driven client campaigns and help shape the customer experience.
What You'll Be Doing
1. Manage a portfolio of high-value clients with a focus on retention, growth, and long-term success
2. Lead solution-focused discussions with stakeholders at all levels
3. Identify and proactively mitigate churn risks
4. Plan and execute strategic client meetings and quarterly business reviews
5. Collaborate with sales teams on onboarding new clients to ensure a seamless experience
6. Drive internal initiatives across sales, marketing, and product to support client success
7. Stay up to date with industry trends, especially in RegTech and AML regulation
8. Champion best practices and contribute positively to the wider Customer Success team
What We're Looking For
* Proven success in a commercial Customer Success or Account Management role
* Background in Financial Services or a regulated environment
* Strong understanding of AML regulation or RegTech SaaS solutions
* Skilled at objection handling and resolving escalations diplomatically
* Excellent written and verbal communication skills
* High attention to detail and ability to manage multiple priorities
* A proactive mindset with a passion for process improvement and continuous learning
What's on Offer
* A hybrid working model with regular collaboration days at our HQ
* Opportunity to work with a market-leading SaaS product in the compliance space
* Career growth opportunities within a scaling business
If you're passionate about client success and eager to grow within a forward-thinking RegTech company, we'd love to hear from you.
Location: Bradford, England
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