Assistant General Manager, Band 6 (12 month fixed term)
Gloucestershire Hospitals NHS Foundation Trust
The Assistant General Manager will work alongside the General Manager and other Assistant General Manager within the service line, to support the day-to-day operational management of Anaesthetic services to include Anaesthetics, Critical Care, Pain and Pre-Operative Assessment.
Roles and responsibilities will include the line management of administration and clerical staff; providing cohesive and compassionate leadership in order to support the effective and efficient organisation and delivery of services for the benefit of our patients and service users.
The post holder will work under the direction of, and with support from, the General Manager, alongside other managers, clinical leads and teams. There is opportunity to support operational and strategic planning of services and to lead on specific service improvements and projects.
Currently the two Assistant General Managers within the anaesthetic service take key responsibility for either Anaesthetics and Pain Management or Pre-Operative Assessment and Critical Care. This post will focus upon Pre-operative Assessment and Critical Care, whilst maintaining some fluidity and oversight across the entire service. This arrangement may be subject to change depending upon focus and the sharing of workloads.
Main duties of the job
Take responsibility for supporting the day-to-day operational management of defined clinical areas and departments, under the direction of, and with support from, the General Manager for Anaesthetic services.
Provide management and leadership of the administration and clerical staff within the Anaesthetic, Critical Care, Pain and Pre-Operative Assessment services, as agreed and jointly shared with the other AGM for anaesthetics.
Work collaboratively and cohesively with management, admin and clinical teams, within own and other specialties in order to deliver an effective and responsive service.
Work in close partnership with relevant stakeholders to drive improvement, embed change and standardise processes, based on local requirements and best practice.
Work alongside the General Manager and service leads to define, develop and continuously embed service line business planning and delivery within resource.
Provide leadership and support in a complex and rapidly changing environment, ensuring that governance and escalation processes and systems are adhered to.
Job responsibilities
Key roles and responsibilities include:
* Assist the General Manager in the day-to-day operational management of services, managing escalated issues and supporting service developments.
* Work cohesively and collaboratively with members of the Pre-Operative Assessment, Critical Care, Anaesthetic and Pain Management teams to ensure that the service is managed efficiently and effectively for the benefit of service users and staff.
* Take an active role in waiting list management and referral processes for the pre-operative assessment and also for the pain service if required. Support actions to improve the local and national recovery of patient waiting times.
* Take an active lead in clinic utilisation within out-patient services, supporting and working with the specialty services to follow effective referral processes.
* Support the Critical Care team with patient flow and management of demand, liaising with the site team, duty managers and other operational leads within escalation processes when required.
* Develop business proposals and assist the General Manager in the implementation of business plans, operational strategies and delivery of Trust objectives.
* Manage and lead the administrative and clerical staff within the service, to include direct line management.
* Oversee appraisals and mandatory training, ensuring compliance with Trust targets.
* Identify any training needs and assist with implementing and delivering training/workshops as required.
* Monitor performance and sickness absence and take appropriate action when necessary.
* Lead the administration/clerical teams through any planned changes and support them to deliver a high-quality service.
* Participate in a wide range of meetings and represent the General Manager as requested.
* Contribute to the redesign, development and implementation of new processes within the specialty to improve patient pathways, access and quality of care.
* Assist with the investigation of incidents and complaints relating to defined clinical areas and departments. Take appropriate action, formulating action plans to support any required improvement.
* Analyse complex and conflicting data from multiple sources.
* Demonstrate own activities/tasks to new or less experienced members of staff.
* Take a leading role within the recruitment and retention of administration and clerical staff within service.
* Maintain own e-learning and mandatory training.
* Work without direct supervision, liaising and communicating with various disciplines as appropriate.
* Participate in the Surgical Duty Manager rota, managing escalations and supporting patient flow through the acute Hospitals.
The post holder will be required to undertake any other appropriate duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before variations to the job description are made.
Person Specification
Qualifications
* Educated to GCSE Grade C or above (or equivalent) in English and Maths.
* Educated to degree level or relevant qualifications and experience that clearly demonstrates suitability for the post.
* Demonstrable knowledge and experience of the full range of administrative systems, software programmes to include all Microsoft applications (word, excel, access, email).
* Management/Leadership qualifications or training.
Experience
* Experience of developing services by using initiative and thinking creatively to generate ideas and possible solutions to improve service delivery.
* Experience of working without direct supervision and as part of a team, pro-actively and effectively managing own workload to meet conflicting priorities and deadlines.
* Experience of working with a wide range of clinical and non-clinical staff with an ability to secure their engagement in change and service improvement.
* Supervisory experience with the ability to train and line manage administration staff whilst coordinating and delegating work effectively.
Knowledge, skills and abilities
* Excellent organisational skills for prioritisation of own workload, following methodical and structured processes and meeting deadlines as required.
* Ability to overcome barriers to communication and work with a positive persona; promoting effective, inclusive teamwork and compassionate leadership.
* Ability to write reports, analyse data and produce comprehensive documentation.
* Excellent communication, negotiation and interpersonal skills for communicating with all staff and service users internal and external to the organisation.
* Capability to work flexibly within a team and independently using own initiative, autonomy and without close supervision.
* Knowledge of service improvement tools and techniques including, process mapping, capacity & demand analysis, patient flow, and PDSA methodology.
* Knowledge of electronic patient information and referral systems and processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Gloucestershire (Gloucester and Cheltenham)
#J-18808-Ljbffr