Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent Working Hours: 40 hours per week About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. In the UK, POP MART operates seven stores in London and Midlands, and over six Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide. For more information, please visit www.popmart.com and our LinkedIn Career page. What to Expect POP MART is a boutique-sized company with a young and multicultural team where you can expect to: Gain valuable professional experience covering the entire retail life cycle Have the opportunity to work with people from different countries and cultures in a collaborative environment Receive structured customer service, retail operations, and product training Be proactively involved in the company’s growth Benefits POP MART offers our employees: Selected POP MART toys as appreciation gifts every month A structured bonus/commission scheme in line with the company’s and the individual’s performance Comprehensive training and development programs Regular team social events Paid rest breaks The Role and Candidate We are seeking an organised and dynamic E-Commerce Operations Executive to manage and enhance POP MART UK’s online platforms, driving brand growth and delivering an exceptional customer experience. Reporting directly to the UK’s General Manager, with functional support from HQ in China, you will oversee all aspects of the e-commerce lifecycle, including order management, inventory control, customer service, data analysis, and promotional activities. Responsibilities Process daily orders, ensuring timely delivery and managing any issues related to returns and refunds Monitor inventory levels to maintain stock of high-demand items, coordinating with warehouse teams for replenishment Maintain accurate product listings, pricing, and availability on e-commerce platforms, optimizing for conversion Address and resolve customer inquiries across channels, ensuring a positive experience in both pre- and post-sale interactions Proactively gather and communicate customer feedback to enhance service quality and address recurring concerns Track and analyse key e-commerce metrics like sales and conversion rates, recommending improvements Execute and monitor online promotions, ensuring accurate and timely campaign rollout Update product images, descriptions, and promotions to engage and inform customers, enhancing their shopping experience Coordinate with internal teams, providing regular updates on e-commerce performance and initiatives Required Qualifications 2 to 4 years of experience in e-commerce operations, preferably in retail or consumer goods Knowledge of key e-commerce platforms and digital marketing practices Bachelor’s degree in Business, Marketing, E-commerce, or a related field Proficiency in data analysis, especially using Excel or similar tools Excellent communication and customer service skills Team player with strong multitasking abilities Skilled in problem-solving and adaptable under pressure Desirable but Not Essential Experience within the designer toy, collectible, or pop culture retail sectors Familiarity with UK and European e-commerce landscapes Experience with digital advertising platforms, such as Google Ads or Facebook Ads Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to uk.hrpopmart.com.