Overview
Salary: £22,500 - £27,500 + up to 6% bonus per annum
Working Location: Milton Keynes
Employment Type: Full Time, Permanent
What we offer:
* 27 days annual leave (plus bank holidays) and a holiday purchase scheme
* Generous pension scheme, with an employer contribution of up to 10.5%
* Life Assurance (x4 salary)
* Subsidised private medical insurance
* Cycle to Work scheme
* Employee discounts platform, including gym discounts
* 24/7 employee assistance programme supporting your mental wellbeing
* 2 days volunteer leave
* Equalised maternity, paternity, adoption leave and pay for all new parents
Responsibilities
What you’ll be doing:
The role will be varied, providing efficient and effective support to all areas across Operations - in line with defined procedures, liaising with customers both internally and externally. In addition to this you will be working as part of a team to exceed performance targets and deliver effective and customer-focused support to all areas of Operations, including Key Stakeholders.
* Handling inbound/outbound calls, emails and general/technical enquiries from builders, developers, other professional advisors and NHBC staff (seeking assistance from colleagues when necessary) within agreed SLA.
* Effectively coordinating the transfer of information between parties (Customer, Local Authorities, Fire Authorities, Building Control, other professionals) in line with agreed SLAs.
* Key areas of activity for the role include processing Commercial Building Control Initial Notices and Energy Performance Certificates in line with departmental Standard Operating procedures, including reporting and invoicing.
* Providing secretarial support to managers, coordinating diaries and travel.
* Be aware of the requirements of the business and our customers and escalate matters where necessary.
* Maintaining an overview of all operational aspects of the team and identifying areas and opportunities for improving efficiency and operating within budget.
The ideal candidate will have:
* Experience with Senior Secretarial support.
* Excellent Administration/MS Office skills.
* Working in a busy operational support environment.
* Experience in working with data.
* A proactive, self-assured, and self-directing individual able to follow and develop defined procedures and processes to drive improvements in the business and the overall customer experience.
Qualifications
Why you should join us:
At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.
We are a modern, lifestyle and family-friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.
We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.
Your future with us:
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.
Our inclusive culture:
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.
If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk
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