Customer Success Manager - ERP Solutions
Location: Lincolnshire/Nottinghamshire - Hybrid Working
Salary: Up to £45,000 base + £10,000 bonus potential
Are you passionate about helping businesses succeed through technology? We're seeking an experienced Customer Success Manager to join our team, focusing on delivering exceptional value through our ERP solutions.
About the Role:
As a Customer Success Manager, you'll be the trusted advisor to our B2B clients, ensuring they maximize the value of their ERP investment. You'll build and nurture strong relationships while driving customer satisfaction and business growth.
Key Responsibilities:
- Manage a portfolio of key business clients, serving as their primary point of contact and strategic advisor
- Develop and maintain strong relationships with stakeholders at all levels
- Monitor client health, usage patterns, and satisfaction levels to proactively identify areas for improvement
- Work closely with the sales team to identify and secure upsell opportunities
- Conduct regular business reviews and strategic planning sessions with clients
- Travel to client sites for face-to-face meetings and workshops
- Create and execute customer success plans aligned with clients' business objectives
- Ensure successful onboarding and adoption of our ERP solutions
Requirements: