Claims Consultant
Annual Salary: £25,000 + performance related bonus scheme
Location: Watford
Job Type: Full-time, Mon-Fri, 9am-5pm
Join our client's dynamic team in the specialist health insurance sector. As a Claims Consultant, you will play a crucial role in delivering high-quality customer service throughout the claims journey, ensuring compliance with regulatory requirements, and contributing to their business targets.
Day-to-day of the role:
Assess and authorise claims via telephone, post, and e-mail, ensuring accuracy, professionalism, and attention to detail.
Provide follow-up support for existing claims and written confirmations of claims decisions and notifications.
Ensure compliance with regulatory requirements, including data protection, business security, conduct risk, consumer duty, and fraud & anti-money laundering.
Communicate clearly and professionally with clients by phone and in written form, providing customer service excellence.
Attend regular review meetings and appraisals to monitor progress and identify training needs.
Suggest improvements to processes to enhance efficiency within the team and improve client services.
Build professional relationships and foster team spirit with peers and colleagues.
Support team members with ...