Job summary Are you an experienced Practice Manager looking for a fresh challenge in a dynamic and supportive environment? Do you thrive in a fast-paced setting, leading teams, streamlining operations, and making a real difference in patient care? If so, we want to hear from you Main duties of the job We are a busy, forward-thinking GP surgery providing care to over 17,000 patients and offering a range of enhanced services. Our dedicated, multidisciplinary team is passionate about delivering high-quality healthcare, and were looking for an exceptional leader to help us continue our success. This is a full-time position, offering a fantastic opportunity to shape the future of our practice. Reporting directly to the GP Partnership, you will be responsible for leading on people management, operational efficiency, and business strategy to ensure we continue to provide outstanding care to our community. We are seeking a motivated, proactive, and experienced Practice Manager who is ready to take on a leadership role in a thriving practice. About us Our vision is to be a Practice that upholds the highest standards of patient care, built on a foundation of compassion, respect, and attentive service. We are committed to providing safe, evidence-based, and high-quality care while maintaining a professional yet friendly approach that instills confidence in our patients. As a forward-thinking organisation, we continuously adapt to meet the evolving health needs of our community. As an employer, we believe in fostering a supportive and respectful work environment where staff are valued, heard, and encouraged to contribute their ideas. Teamwork is at the core of our principles, enabling us to respond effectively to patient needs. We also prioritise professional development, offering opportunities for staff to enhance their skills and grow within their roles. Date posted 04 March 2025 Pay scheme Other Salary £45,000 to £65,000 a year Dependent on experience Contract Permanent Working pattern Full-time Reference number A3152-25-0003 Job locations 47 Boston Road Sleaford Lincolnshire NG34 7HD Job description Job responsibilities To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations. Generic Responsibilities: All staff at Sleaford Medical Group have a duty to conform to the following: Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Partners and PA to the Practice Manager. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff at Sleaford Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Sleaford Medical Group, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Leave All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 25 days leave plus bank holidays each year and should be encouraged to take all of their leave entitlement. Primary Responsibilities: The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Overseeing the strategic direction and day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of the following staff: PA to the Practice Manager, Practice Co-ordinators, Nurse Manager, QOF and Admin Manager, Reception Manager, Dispensary Manager, Maintenance Team, Salaried GPs (HR & administratively), ARRS (as appropriate via federation) Managing the recruitment process for the practice Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Leading change and continuous improvement initiatives Writing, coordinating, reviewing and updating all practice policies and procedures including delegating as appropriate to Heads of Department Coordinating and lead the compilation of practice reports and the practice development plan (PDP) Developing, implementing and embedding an efficient business resilience plan (BRP) Managing all financial elements of the practice, including budgets, cashflow, monitoring, reporting and petty cash in conjunction with the partners Managing contracts for services i.e. cleaning, gardening, window cleaning etc Ensuring the team reach all practice targets including Quality and Outcomes Framework, all Enhanced Services and medicine optimisation schemes (supported by the clinical and administrative leads) Managing all complaints and significant events effectively Coordinating the practice diary, ensuring meetings are scheduled, recorded and followed-up appropriately Representing the practice at external meetings as required including involvement in the federation Marketing the practice appropriately Ensuring patient communication is timely and appropriate including the maintenance of the practice website, social media platforms and the production of practice newsletters as required Maintaining the practice and NHS choices websites Managing the Patient Participation Group Ensuring compliance with legislation and deal with disciplinary issues accordingly Responsible for ensuring the practice meets Care Quality Commision standards The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the practice IT system, delegating to staff to act as administrators Ensuring compliance with IT security and Information Governance Ensuring all practice trainees are appropriately inducted into practice systems and processes, liaising with external organisations in relation to the trainees and overseeing HR administration in conjunction with the Lead Employer Coordinating of all projects within the practice Secondary Responsibilities: Deputise for the partners at internal and external meetings Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders Manage all audits within the practice ensuring they are completed, discussed, acted upon and appropriately documented and shared with the wider team Job description agreement: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review in consultation with the post holder and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice. Job description Job responsibilities To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations. Generic Responsibilities: All staff at Sleaford Medical Group have a duty to conform to the following: Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Partners and PA to the Practice Manager. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff at Sleaford Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Sleaford Medical Group, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Leave All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 25 days leave plus bank holidays each year and should be encouraged to take all of their leave entitlement. Primary Responsibilities: The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Overseeing the strategic direction and day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of the following staff: PA to the Practice Manager, Practice Co-ordinators, Nurse Manager, QOF and Admin Manager, Reception Manager, Dispensary Manager, Maintenance Team, Salaried GPs (HR & administratively), ARRS (as appropriate via federation) Managing the recruitment process for the practice Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Leading change and continuous improvement initiatives Writing, coordinating, reviewing and updating all practice policies and procedures including delegating as appropriate to Heads of Department Coordinating and lead the compilation of practice reports and the practice development plan (PDP) Developing, implementing and embedding an efficient business resilience plan (BRP) Managing all financial elements of the practice, including budgets, cashflow, monitoring, reporting and petty cash in conjunction with the partners Managing contracts for services i.e. cleaning, gardening, window cleaning etc Ensuring the team reach all practice targets including Quality and Outcomes Framework, all Enhanced Services and medicine optimisation schemes (supported by the clinical and administrative leads) Managing all complaints and significant events effectively Coordinating the practice diary, ensuring meetings are scheduled, recorded and followed-up appropriately Representing the practice at external meetings as required including involvement in the federation Marketing the practice appropriately Ensuring patient communication is timely and appropriate including the maintenance of the practice website, social media platforms and the production of practice newsletters as required Maintaining the practice and NHS choices websites Managing the Patient Participation Group Ensuring compliance with legislation and deal with disciplinary issues accordingly Responsible for ensuring the practice meets Care Quality Commision standards The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the practice IT system, delegating to staff to act as administrators Ensuring compliance with IT security and Information Governance Ensuring all practice trainees are appropriately inducted into practice systems and processes, liaising with external organisations in relation to the trainees and overseeing HR administration in conjunction with the Lead Employer Coordinating of all projects within the practice Secondary Responsibilities: Deputise for the partners at internal and external meetings Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders Manage all audits within the practice ensuring they are completed, discussed, acted upon and appropriately documented and shared with the wider team Job description agreement: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review in consultation with the post holder and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice. Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable Educated to degree level in healthcare or business Leadership and / or Management Qualification AMSPAR Qualification Experience Essential Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a health care setting Experience of managing large multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Desirable NHS / Primary Care General Practice experience Relevant health and safety experience Experience of chairing meetings, producing agendas and minutes Skills Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (Planning & Organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff Desirable TPP SystmOne skills Personal Qualities Essential Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Other requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times Full UK driving licence Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable Educated to degree level in healthcare or business Leadership and / or Management Qualification AMSPAR Qualification Experience Essential Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a health care setting Experience of managing large multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Desirable NHS / Primary Care General Practice experience Relevant health and safety experience Experience of chairing meetings, producing agendas and minutes Skills Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (Planning & Organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff Desirable TPP SystmOne skills Personal Qualities Essential Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Other requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times Full UK driving licence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sleaford Medical Group Address 47 Boston Road Sleaford Lincolnshire NG34 7HD Employer's website http://www.sleafordmedicalgroup.co.uk/ (Opens in a new tab)