Job Description
Role Title: Network Services & Routing (NSR) Collaboration Engineer
Duration: contract to run until 10/09/2025
Location: Barrow-in-Furness. Hybrid, 3 on site 2 at Home
Clearance required: Active Security Clearance (SC) is essential
Role purpose / summary
An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients. The role of Exchange / Collaboration Engineer will be a forward-thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, processes and managing the Enterprise Systems.
Your role
* Undertaking performance monitoring, tuning, fault diagnosis, incident, and request resolution.
* Support and manage scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables.
* Undertake Problem Management tasks.
* Able to coordinate incident, problem and requests queues, involving other team resources as required.
* Troubleshoot and support SOE to achieve BAU SLA commitments.
* Collaborative Applications build and configuration as per LLD.
* Produce working documentation re Toolset or service configuration.
* Involvement in new IT Infrastructure projects.
* Expected to work a reasonable amount of overtime to cover outage slots.
Key Skills/ requirements
Email System including:
* Microsoft Exchange 2010 and 2016.
* ClearSwift SMTP Secure Gateways.
* DeepSecure MailGuard.
Lync/Skype for Business including:
* Microsoft Skype for Business Server 2015/2019
* Skype Federation.
* Ribbon SBC Gateways/Call Routing/PSTN.
* Phone handset management and configuration.
* Enterprise Smart Device (i.e. Blackberry UEM, Android) System.
* Clearswift Secure Web Gateway (Web proxy).
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