NEW for 2025 Office Administrator - Customer Service, Bookings & Office Admin.
2025 sees new opportunities at Lost Earth Adventures as our business grows. We are looking for team members with experience in customer service, bookings and office admin, to join our growing team in Settle.
Who We Are
Lost Earth Adventures is a small, but rapidly growing outdoor activity provider, operating across all mountainous areas of the UK.
The Role
We are seeking a Customer Service, Bookings & Office Admin person to support the Lost Earth Adventures team with the running of our business, managing the bookings and customer service side of the business.
Contract Length & Start Date
1. Role available to start immediately.
2. Aim is to fill a full permanent position, starting with a 6 months contract. To be extended to a permanent position for the right person. We are looking for someone who wants to work with us long term if the 6 month initial contract goes well for both parties.
Work hours:
Open to Full or Part time. Up to 40 hours per week. Working hours are a mix of weekdays and weekends, up to 2 weekends a month.
Primary Job Location & Travel
1. Our office in Settle. Majority of work will be based from here.
2. Occasional home working, using provided laptop.
3. Possible site visits to activity locations, stores or other sites in relation to work. Travel costs covered for work purposes beyond the normal work commute.
Salary & Pension
Depending on experience, salary range is £24,000.00 to £27,500.00 per annum, 28 days holiday per annum, with the potential for a salary increase based on performance. Inclusion in the pension scheme, in line with Government guidance.
Who You Are
We are looking for an able communicator who is efficient, organised and interested in adventure. You should be keen to learn about the way in which an adventure travel company is run, and therefore willing to take on varied tasks and responsibilities. The ability to multi-task and think independently is a must.
Full Job Description
This is a diverse role in which responsibilities and tasks will vary according to the time of year. We are looking for someone who can work in a fast-paced environment with an eye for detail. The role will involve, but is not limited to:
1. Sales – Your focus will be managing incoming enquiries to turn them into bookings. This will involve an element of sales.
2. Bookings – Working with the team, to book clients in for adventures and ensuring that all elements of the booking are in place. For example: booking the accommodation, transport, etc.
3. Customer service – Fostering good relationships with clients to ensure a high level of service that meets the customer’s needs.
4. Invoicing – Putting together, sending out and following up on invoices.
5. Miscellaneous additional tasks – to assist in the successful running of an outdoors company.
6. Logistics & Event Organisation – supporting the team in making sure all arrangements are in place with clients and staff and ensuring instructors have all the relevant details before their session.
General admin such as:
1. Database management using a range of programmes; Excel, Word, Outlook, Google products (calendar, docs, sheets, groups, etc.) and Customer Relations Management systems (CRM) such as Hubspot.
2. Processing of client and supplier details.
3. Recording client numbers using venues and sending out user figures to landowners.
4. Following up with clients to make sure they have completed the appropriate forms.
5. Invoicing support – assisting with taking payments.
Communications with clients and suppliers:
1. Phones – Answering the phone and selling trips to customers. Calling clients, suppliers and other contacts as needed. Dealing with phone enquiries. Must be comfortable talking on the phone with clients.
2. Emails – Answering emails and sending out appropriate information as required.
3. Duty Phone – Being the on-call person to support instructors or activate emergency services if required.
Weekends – Able to cover the office on 1 or 2 weekends a month.
There are opportunities to take charge of projects for those who have specific interest within our scope of work.
We can provide on-the-job training for the right person.
Essential
1. Be able to start ASAP in 2025.
2. Excellent IT skills, particularly in Microsoft Excel & Word.
3. Familiar with Google programmes such as: Gmail, Drive, etc.
4. Have experience using a CRM system. Ideally Hubspot.
5. Highly organised.
6. Ability to prioritise & manage multiple priorities.
7. A strong sense of initiative.
8. A keen eye for detail.
9. Independent worker that is able to prioritise work and adjust to the dynamic needs of the business and our clients.
10. Ability to speak to people. Have a friendly approach and prepared to sell our products to customers on the phone, via emails or other systems.
11. Able to work up to 2 weekends per month. Normally only 1 weekend.
12. Able to manage a calendar, to-do list and tasks, to ensure bookings are managed to a high level.
Desirable but not Essential
1. Experience working in an office-based/administrative role.
2. Knowledge of CRM systems. We are using Hubspot.
3. Knowledge of the outdoor activities industry.
4. Knowledge or experience with activities that we deliver: caving, climbing, canyoning, canoeing, SUP, hill walking, etc.
5. Own transport.
6. Practical skills.
7. A workspace for home working.
Job Types: Full-time, Part-time, Permanent, Fixed term contract
Contract length: 6 months
Pay: £24,000.00-£27,500.00 per year
Expected hours: 24 – 40 per week
Benefits:
1. Casual dress
2. Company events
3. Company pension
4. Cycle to work scheme
5. Employee discount
6. Work from home
Schedule:
1. Day shift
2. Flexitime
3. Monday to Friday
4. Weekend availability
Education:
1. GCSE or equivalent (preferred)
Experience:
1. Customer service: 5 years (required)
2. Administrative experience: 5 years (required)
Language:
1. English (required)
Work Location: In person
Reference ID: Office Administrator - Settle
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