Who Are We?
At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.
The Role
To ensure all incoming calls are dealt with in a timely and efficient manner and that customer relationships are strengthened and customer experience enhanced. Dynamic growth and exceptional customer service are our priorities, with a workforce that is responsive and customer-focused.
Duties and Responsibilities
* To ensure inbound and outbound calls are dealt with efficiently and professionally.
* Identify customers' needs, clarify information, research every issue, and help provide solutions.
* Build sustainable relationships and engage customers by going the extra mile.
* Log all customer queries on the CRM System.
* Navigate our in-house systems CRM and AMCS efficiently.
* Work with internal departments in resolving customer queries.
* Assist with general admin duties, including reception duties.
* Proactively contact new customers after their first 6 weeks to introduce our other services.
Skills and Experience
* Excellent telephone manner and extremely customer-focused.
* Experience within a Customer Services environment.
* Good communication skills.
* Knowledge of the Waste Industry would be an advantage.
* Conversant in the use of Microsoft Office applications.
* Good level of written and oral communication.
* Ability to deal with people at all levels.
Personal Profile
* Well presented with a confident and professional manner.
* Able to work under pressure whilst remaining calm and resilient.
* Able to take the initiative and possess a 'can do' attitude.
* A team player.
* Enthusiastic and a quick learner.
Join us on the journey…..
Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success. While Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly.
Exceptional customer service and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey……….
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