Are you ready to lead and deliver impactful Customer Engagement solutions while keeping a firm hand on strategic and operational excellence? I'm looking for a dynamic Head of CE to join my client's team and steer the ship with confidence and expertise.
What You’ll Be Doing
* Strategic Leadership: Take charge of shaping the CE practice, driving forward-thinking strategies that deliver measurable value for our clients.
* P&L Accountability: Own profit and loss responsibility for the CE division, ensuring financial health and performance.
* Operational Delivery: Be hands-on with project delivery, balancing strategic oversight with practical execution. You’ll lead by example, ensuring every project is delivered on time, on budget, and to the highest standard.
* Client Engagement: Build and maintain strong client relationships, positioning yourself as a trusted advisor and partner.
* Team Leadership: Inspire and mentor a team of talented professionals, fostering a culture of collaboration, innovation, and excellence.
What They’re Looking For
* Proven Experience: A strong background in Customer Engagement or related fields, with hands-on delivery experience and a track record of success in similar leadership roles.
* P&L Expertise: A solid grasp of managing profit and loss accounts, with the ability to make data-driven decisions to drive business growth.
* Strategic Thinking: The ability to set a clear vision, anticipate challenges, and adapt to evolving market demands.
* Operational Know-How: Experience delivering complex projects and ensuring operational excellence across teams.
* Leadership Skills: A collaborative leader who can inspire, mentor, and drive results in a fast-paced environment.
Why Join?
* Innovative Environment: Work on cutting-edge projects that challenge the status quo.
* Career Growth: Enjoy opportunities for professional development and advancement.
* Team Culture: Be part of a supportive and forward-thinking team that values your contributions.
Ready to take the next step in your career? Apply now to become Head of CE and make a real impact.