Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Resource Planning Manager to join their call centre team on a full-time permanent basis at their Head Office. Hours: Mon - Fri (39.5 hours) What duties are involved in the Resource Planning Manager role? Develop and implement resource plans to meet service level agreements and organisational objectives, ensuring resource usage is tracked to provide efficient operations, and highlight trends to offer recommendations for improvement. Develop and maintain resource forecasting models to predict short-term and long-term needs, to assign resource to tasks and projects, based on skills and priorities. Monitor and re-evaluate resource requirements based on business changes, identifying resource gaps in field engineers and contact centre agents. Collaborating with key stakeholders to provide report of skills and resources needed to achieve the business requirements. Primary liaison between department heads on all resource related matters, to resolve resource conflicts by negotiating priorities and timelines with stakeholders. Balance workloads to maximise productivity and increase utilisation. Manage and support a team of resource planners, working on clear goals to ensure best practices for resource management. Develop and maintain KPIs across field engineers and contact centre agents to drive workforce efficienciesWhat will you bring to the Resource Planning Manager role? Proven experience in business resource planning and workforce management. Strong organisational skills, ability to prioritise and attention to detail. Excellent communication skills to interact with multiple stakeholders. Ability to work under pressure and adapt to changing priorities. Experience in using Microsoft Office and Web based programmes. Qualifications in Maths and English (GCSE 4 or above) are essential. Why should you apply for the Resource Planning Manager role? Generous Pension Scheme Death in Service Benefit Cycle to work Scheme. Extensive training for all employees. Wellbeing programme On-site parking Joining a family feel friendly organisation. Subsidised private healthcare. Flu vaccinations Eye tests Electric charging stations for cars Subsidised restaurant Company discounts Summer festivals and Christmas parties 33 days of holidays Uniform (where applicable) Paid performance bonus (role dependant where applicable) How to apply for the Resource Planning Manager role? If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people