The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. Complete opening and closing Surgery procedures Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Maintain a clean, tidy, effective working area at all times Signpost patients to the correct service Welcome patients and visitors to the organisation, directing requests appropriately Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol Deal with all prescription related enquiries in a timely manner Act upon compliance issues, liaising with the appropriate clinician Action incoming emails and correspondence as necessary, Initiating contact with and responding to, requests from patients, team members and external agencies Support all clinical staff with general tasks as requested Input data into the patients healthcare records as necessary clinically coding where required Process incoming and outgoing mail Scan patient related documentation and attach scanned documents to patients healthcare records Photocopy documentation as required Process changes to patient registration, deduction of record and new patient registration including the filing and sending of patient records Data entry of new and temporary registrations and relevant patient information as required Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Support reception / administrative staff, providing cover during staff absences