Town & Country Housing are looking to recruit the right person to help to provide support and make a difference within the role of Home Straight Coordinator. This is an 12 month contract At Town & Country Housing we are committed to providing assistance to our own vulnerable tenants and people living in our communities who need support to live safely and independently. We provide specialist housing, care and support to people who are socially excluded, disabled, unwell or homeless. In this role you will be a member of the Home Improvement Agency team offering high quality flexible personalised support for people who exhibit hoarding behaviours that live within the Tonbridge And Malling. You will deliver personalised support to customers in their homes aiming to address and reduce the risks connected to their hoarding. You will work with and support customers to de-clutter their homes enabling them to live in relative safety. Working with customers, you will ensure they are supported to make choices towards a healthier and happier life improving their physical/mental health. Why choose us? By choosing Town and Country you will enjoy a variety of employee benefits including: Contributory pension scheme 4% to 10% matched contributions Hybrid working Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Travel loan. 2 x volunteer days a year Key Activities: - To identify and deal with any immediate needs and hazards to ensure customer safety. - Build trust and rapport with each individual while maintaining professional boundaries. - Carry out Needs and Risk Assessments; complete Support Plans and Clutter Image Rating Scale (CIRS). - Identify, where possible, the root cause for the hoarding behaviour and seek to refer the customer to specialist services. - Work with and engage the customer to ensure they are at the centre of all decisions involving their home and possessions. - Keep data management system up to date with all information relevant to the cases on which you work. - Organise and provide regular structured support sessions with each customer aimed at progressing towards agreed goals. - Develop and/or maintain constructive relationships with any partner agencies, working towards a common goal. - Where appropriate, encourage customers to involve their families and partners to support their recovery. - Ensure customers are signposted or referred onto external agencies as necessary for additional support, befriending, social engagement etc. - Clearly explain the remit of the service to a range of other professionals to maintain and grow awareness of Home Straight in key referring and joint working agencies. - Work at times as a lone practitioner being aware of the Lone Working Policy and making full use of the equipment provided to staff for the use of lone working. - Receive information by verbal and written means and relay relevant personal data as applicable with an emphasis on the TCH code of conduct and Data Protection policies. - Respect a customer’s individuality and their environment and maintain dignity and confidentiality at all times. - Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and TCH policies, guidance and protocol. - Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with TCH policy. - Work in collaboration with other TCH directorates and colleagues as required. - Undertake such other duties as are appropriate to meeting the responsibilities, policies and procedures and whenever reasonably instructed, which may include working outside normal working hours. General: - To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. - Recognise, respect and promote the different roles and diversity of the individuals within the business. - To actively contribute towards key performance indicators and professional standards. - Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. - To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. - To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. - Attend and participate in training and other meetings and staff events as required. - Be an effective member of your team, presenting a positive impression of your section and the business. - job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. Your skills and abilities: - Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines and achieve goals. - Comprehensive IT skills, to include use of Microsoft office and Foundations based Case Manager system to be able to make the most effective use of IT systems with attention to detail. - Ability to collect data, produce case studies and reports. - The capability to listen to the individual’s expressed preferences and choice with respect for their values. - Ability to carry out person centred assessments of the individual’s perceived difficulties/needs. - Able to communicate effectively with clients, team, stakeholders and partner organisations both verbally and in writing using easy to understand plain English. - The ability to access appropriate resources for evidence-based practice. - Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs. - Fully understand relationships between work processes and the organisation and their impact on work; uses this knowledge in own area to improve work process. - Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners. Personal: - Well organised and able to work under own initiative. Responding positively and proactively to changing demands and new developments. - Able to work outside your designated days/hours as required. - Willing to train and gain qualifications to enhance own ability to undertake role. - Able and willing to work in other locations when required. - You will need to be able to drive and have access to a suitable means of transport. Personal vehicles need to be insured for business use. - An enhanced DBS will be required for the role - Approachable with a can-do attitude. Experience: - At least 2 years’ demonstrable experience of working with and providing support and advice to the most vulnerable people within our communities and knowledge of how this affects their life and the decisions they make. - Understanding and empathy for people with mental health needs and people who display hoarding behaviour. - Ability to deal effectively and calmly with challenging situations that may arise. - Ability to learn from those you support and to use that to inform future work. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Applications close: 13th March 2025 For a rewarding position working within a company that cares - Don't delay - Apply today