Our well-known client is looking for an IT Support Analyst to join their team.
37.5 hours per week, Monday to Friday. (In some cases, some out of office hours support may be required)
Position Summary:
The IT Support Analyst is responsible for identifying, diagnosing, and troubleshooting issues in computer hardware, software, services, and applications. Their duties require a broad knowledge in areas of computer hardware, software, applications, network, server, security, and IT provisioning. Additionally, they will work with the Purchasing Team and Purchasing system to order hardware to support operations.
Key Areas of Responsibility:
1. Support the troubleshooting and maintenance of IT computer services, including workstation computers, printers, servers, network, security, and applications carried out by the organization.
2. Interact with clients on a day-to-day basis in addressing problems, training clients as needed, using appropriate ITIL tools, and proposing technical solutions.
3. Work with third-party vendors and different teams as needed to overcome issues efficiently.
4. Assist in analysis and improvements when resolving technical issues within broader IT areas.
5. Support monitoring and installation of security patches to keep devices running satisfactorily and in compliance.
Knowledge, Skills and Experience:
1. Working knowledge of relevant IT end-user desktop & laptop computers, printers, servers, networks, security, computer hardware, software, and applications.
2. Solid problem-solving, issue interpretation, and troubleshooting skills.
3. Effective communication and interpersonal skills, with attention to detail.
4. Good organization, time management, and prioritization.
5. Effective working both in teams and individually.
6. Continuous learning - demonstrates the ability to learn new technologies and resolve technical problems with some training and supervision.
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