Role: IT Engineer (1st/2nd Line) Location: West London Sector: Education Salary: £30,000 to £35,000, plus an excellent holiday package A leading educational institution is looking to expand their exceptional IT team. The successful candidate will support the team in managing a growing workload, contribute to exciting project work, and benefit from outstanding training opportunities. This role offers a fantastic opportunity to gain extensive hands-on experience, working closely with the IT Manager on various aspects of IT infrastructure, alongside access to formal training programmes. Benefits: Annual bonus Generous holiday entitlement Exceptional pension scheme Formal training Company-paid sick leave Social events And more Responsibilities: Provide 1st and 2nd line support to end users Support Windows and Office 365 packages Troubleshoot network connectivity issues, including DNS, DHCP, TCP/IP, switches, and routers Perform administrative tasks in Office 365 admin portals, including SharePoint, OneDrive, and Teams Assist with mobile device rollouts using Microsoft Intune and Autopilot Diagnose and resolve hardware issues with laptops, desktops, printers, and mobile devices Deliver deskside and onsite support Provide assistance and contribute to a variety of IT projects Required Technical Experience: 1-2 years of experience in the education sector (preferred) Support for Windows and MacOS Troubleshooting technical issues, including hardware and printers Setting up meeting rooms and AV equipment Administration of Microsoft Office 365 Active Directory / Azure AD Knowledge of DNS, DHCP, and TCP/IP Applications are being reviewed now-don't miss out Apply today to secure an interview opportunity. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.