Cornwall Partnership NHS Foundation Trust
The Infrastructure Support Administrator is an active member of the Digital Services Infrastructure Team whose role is to provide support on all day-to-day tasks and projects that the Infrastructure team are involved in.
They will work closely with the Technical Services Manager and all members of the team to provide support for procurement; technical refresh projects; license management; day to day maintenance and support of the Cornwall Foundation Trust (CFT) compute and telephony estate.
Main duties of the job
* Assist Digital Services Infrastructure Team in processing all CFT IT based procurement requests.
* Maintain, monitor and manage Infrastructure email account as required.
* Manage and process all IT related procurement requests received from CFT staff/Teams ensuring approvals are passed through to correct area in a timely manner.
* Communicate information on all IT requests to end users, stakeholders, and the Digital Services Infrastructure team.
* Request further information if required from end users, stakeholders, and Team Managers to ensure procurement requests are completed correctly.
* Maintain and manipulate numerous sources of data to provide information for the Digital Services team, allowing appropriate decisions to be made on Infrastructure based issues.
* Manage, and when required create, an effective filing system for documentation created across the Digital Services Infrastructure team.
* Periodically audit and rationalise documentation.
* Maintain existing data sources and Standard Operating Procedures, ensuring that the team adheres to version control standards.
* Act as a first point of contact for end users and stakeholders, resolving day-to-day issues where possible or escalating to Technical Services Manager/other senior team member(s), ensuring that problems or enquiries are coordinated through to resolution.
* Participate in developing support documents and FAQs for users.
* Co-ordinate and communicate with internal and external stakeholders.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education and Qualifications
* GCSE Maths and English
* Higher National Certificate / NVQ Level 4 / Diploma or equivalent level of Experience
* Experience of organising and prioritising multiple tasks within tight timescales/deadlines
* Advanced MS Office / IT Skills
* Other relevant IT based Qualification
* Worked within an IT environment previously
* ITIL v4 Foundation
Skills and Aptitude
* Able to prioritise own work and work independently whilst maintaining good team working relationships.
* Able to solve analytical problems and make recommendations from a range of options.
* Good verbal, written, and inter-personal skills.
Knowledge and Abilities
* Proven experience of dealing with Microsoft software packages, specifically Word and Excel or equivalent open source software.
* Able to understand and support Infrastructure structures and processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cornwall Partnership NHS Foundation Trust
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