My client is looking for a highly-motivated and experienced Remortgage Team Lead to join their dynamic legal team in their Stockport office. The Role As a Remortgage Manager, you will have direct line responsibility for a team of Case Managers and will work closely with the Senior Operations Manager to manage the operations of their department, playing a key role in maximising operational effectiveness and driving operational efficiencies. Key Responsibilities Lead and manage a high-performing Remortgage Team, driving productivity and ensuring excellent client service. Handle client/service queries and complaints, adhering to internal procedures and reporting requirements. Manage partner SLAs, acting as a key contact, and build strong cross-business relationships. Develop and motivate the team, providing support, coaching, and performance management, including recruitment, onboarding, reviews, and performance improvement plans. Oversee workload distribution, resource planning (including absence management), and ensure compliance with company policies and procedures, including performance, attendance, and conduct. Facilitate team communication, training, and development, ensuring adherence to eLearning/compliance deadlines and effective implementation of procedural changes. Monitor team performance, using management information to inform priorities and drive continuous improvement. Address performance issues, participate in disciplinary processes, and conduct return-to-work interviews. Work closely with the Senior Operations Manager to contribute to the annual salary review process and perform other duties as required. The Person: Extensive experience and knowledge of the Remortgage process developed within a current or previous Remortgage role. Management experience gained in either a supervisory or Deputy Manager role or similar. Customer focused and performance driven with a passion to create engagement within your team. Resilience with the ability to work effectively under pressure and to strict deadlines Ability to flex and prioritise between a wide range of tasks dependent upon business needs. Enthusiasm for delivering exceptional customer service. Excellent organisational skills with the ability to create strategies and plan. Ability to generate an attitude of enthusiasm in self and others regarding change and challenge. Excellent interpersonal and relationship building skills. Result organised, with strong attention to detail.