Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
We are looking for receptionists to join our award winning professional team. Could that be you?
The action never stops in our Casinos, Fast-paced and friendly, Metropolitan Gaming is the smart choice for building an exciting and rewarding career.We also offer lucrative employee benefits; some are a taste of what we offer:
* Salary Enhancement From Midnight + Paid overtime
* 50% off food and beverages in all of our UK venues
* Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
* Company Sick Pay
* Company Pension
* Life Assurance
* Refer a friend incentives
* Financial advice services
* Employee health and wellbeing services
* Virtual GP Services
* Season Ticket Loans
* Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
* Cycle to work scheme
Within this role you must have some previous experience in a customer facing role having a strong attention to detail, ability to assist with enquiries and have an exceptional telephone and customer service manner.
Working Hours
The role requires the ability to work various shifts and a combination of shifts with flexibility to provide service and contact at varying times dependent upon the needs of the business.
What the role entails:
* Meet and greet customers, assisting with any queries.
* Ensure that all customers are dealt with in an efficient and courteous manner.
* Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
* Receiving and logging telephone calls and other communications to the venue.
Required skills and experience:
* Excellent customer service skills.
* Courteous and friendly outlook.
* Good grooming and presentable.
* Customer service experience in previous roles.
* Team player.
* Flexible attitude.
* Pro-active approach, able to work autonomously.
* Able to communicate on all levels including senior management.
* Good IT skills in normal Microsoft applications (Word, Excel,).
* A high level of personal integrity.
* A strong work ethic with a passion for exceeding expectations.
* Show respect and appreciation to all.
* Encourage and contribute toward a culture that supports everyone to be the best that they can be.
Opening Hours
Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours
Please Note: You must be aged 18 or over and have the right to work in the UK.
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