Job summary
An opportunity has arisen to recruit an experienced and highly motivated Clinical Team Secretary within the Community Adult Mental Health Team based at Parkside CMHRC, Middlesbrough, although there may be a requirement for you to work at other Trust sites .
This is a permanent 37.5 hours post, Monday to Friday 9am to time hours will be considered.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The successful candidate will be required to provide administrative duties for the multi-disciplinary clinical teams at Parkside. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.
The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.
The role mainly includes day to day admin tasks such as organising meetings, answering the phone to service users and other agencies, tending to the central email box and the minuting of clinical meetings. Some dictation is also required to support clinical staff.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.
Applicants must hold a Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management. Key skills in literacy and numeracy level 2 or O level/GCSE in Maths and English grade C or above are essential.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Date posted
19 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
346-TSA-023-25
Job locations
Parkside CMHRC
Park Road North
Middlesbrough
TS1 3LF
Job description
Job responsibilities
Main roles are attending team huddles, arranging team meetings including, agenda and minutes, monitoring shared mailboxes, making appointments, diary management and some dictation using Bighand and liaising with other agencies.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
The candidate may be asked to support the wider secretarial team including Reception.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
For further information on this post please contact on 01642 579200 either or email:-
Sarah McCarthy -
Lauren Shears -
Person Specification
Qualifications
Essential
1. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Experience
Essential
3. Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
4. Customer Service experience (face to face, answering calls, correspondence).
5. Experience of organising completing demands and workloads
6. Experience of setting up and maintenance of administrative systems and processes.
7. Experience of working autonomously and proactively.
Desirable
8. Secretarial/administrative experience in a clinical environment
9. Experience of participation in service and quality improvement and initiatives
10. Experience of training/supervising junior administrative staff
Knowledge
Essential
11. Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
12. Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
13. Understanding of confidentiality and the associated legal and policy requirements.
Desirable
14. Working knowledge of medical/psychological terminology.
Skills
Essential
15. Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
16. Input data accurately / efficiently
17. Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
18. Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
19. Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
20. Work on own initiative, prioritise work and consistently meet deadlines.
21. Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Personal Attributes
Essential
22. Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
23. Able to work flexibly and co-operatively as part of a team.
24. Able to remain calm and productive under pressure.
25. Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
26. Committed to continual quality and service improvement
27. Self aware and committed to continual personal development.
28. Committed to promoting a positive image of people with mental health conditions and learning disabilities
29. Committed to promoting a positive image of the Service.