Loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental. We are looking for a Client Relationship Manager to assist with the delivering of central processes & business growth nationwide. The ideal candidate will place a huge emphasis on delivering service to a high standard and be passionate about delivering a first-class experience.
Why come and work with us
* You’ll be part of a company that values innovation and alternative thinking.
* We invest in and value personal development.
* You’ll be part of an audaciously ambitious and growing company.
* You’ll be working alongside great people.
Key duties and requirements include:
* Proactive relationship management. Regularly engage with existing clients through scheduled meetings, calls, and email updates to understand their needs and concerns.
* Ensuring the business remains aligned with the Terms of Business and Service Level Agreements set out.
* Work closely with internal teams like lettings, marketing, and operations to ensure seamless client experience and delivery of services.
* Address client inquiries, complaints, and issues promptly and efficiently, providing solutions to maintain high satisfaction levels.
* Conduct in-depth analysis of client needs and goals to tailor solutions and services that align with their specific requirements.
* All aspects of onboarding New Assets/Portfolios company-wide.
* Inspect all Assets annually alongside the Asset Manager ensuring the portfolio is being managed to a high standard.
* Ensure portfolio performance is being kept and managed to a high standard.
Essential skills:
* Hours of work: 40 hours per week.
* Starting Salary: £35,000-£45,000.
* Nationwide travelling to all cities.
* Driving licence required and personal car preferred.
Think you are a good fit? Apply below now
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