Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment. Help us lead one of the world's largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That's why we need a Field Service Engineer (FSE) like you. We are looking for a FSE for the UK who will have the responsibility of providing the highest quality service and support to Grifols customers. What your main responsibilities will be You will have the opportunity to: - Customer Service: respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Document activities within CRM system - Compliance: Adhere to procedures and protocols outlined by the Grifols DxCTS organization and Grifols Diagnostic organization - Escalation of Customer Needs: openly communicate with other groups within Grifols to assure rapid resolution of issues raised by customers - Projects: communicate integrally with DxCTS and Account Managers regarding product performance, participation in development teams and process development and improvements Who you are The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - You have a Degree/HND equivalent in Electronic Engineering, preferably with a scientific discipline - You have at least 5 years' experience in a biomedical company or servicing and supporting highly complex instrumentation - You have knowledge of GPM, ISO and other certifying agency policies and regulations - You have strong PC skills and a solid IT background - You have excellent presentation, communication analytical and project management skills - You are a result driven person and team player, able to collaborate with cross functional teams to achieve the objectives - You speak fluent English - You have willingness to travel as this is a field-based role (70% of the time) - Ideally you live in the North London/ Berkshire/Buckinghamshire/Hertfordshire area What we offer - Benefits Package - Contract of Employment: Permanent position This is a brilliant opportunity for someone with the right talents. Information about Grifols is available at www.grifols.com. If you're interested in joining our company and you have what it takes, then don't hesitate to apply. We look forward to receiving your application. Grifols is an equal opportunity employer. LI-NT1 Field-based role, North London/ Berkshire/Buckinghamshire/Hertfordshire area (UK) Learn more about Grifols (https://www.grifols.com/en/what-we-do) Req ID: 516392 Type: Regular Full-Time Job Category: