KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. To actively promote, develop and deliver a service to meet the needs of customers and communities.
2. To provide a friendly, efficient high standard of customer service.
3. To undertake the range of clerical, support and centre duties required by the post whilst being the first point of contact for welcomes, information, enquiries, registrations, ticket sales, bookings and financial transactions.
4. To perform various financial and administrative duties in accordance with procedures.
5. To assist customers with enquiries using a variety of sources and/or resources, referring to the Supervisor or Manager as appropriate.
6. The safe set up and dismantle of equipment for bookings including conferences, theatre events & exhibitions.
7. To undertake regular health and safety, operational & maintenance checks as required and maintain appropriate records.
8. To record and provide statistics regarding income, usage, equipment, materials and bar sales.
9. Assist with staff training of new and relief staff where appropriate.
10. To ensure satisfactory handling of booking applications and confirmations.
11. To produce and maintain documents and spreadsheets using Microsoft Office software.
12. To display and monitor current information regarding activities and theatre performances on customer notices, display board, social media, and website.
13. To carry out the banking of facility income and maintain adequate levels of change for business.
14. To maintain company dress code and standard.
15. To understand the role and responsibilities of the post with regards to health and safety policy and operating procedures and remain up to date with these procedures and requirements.
16. To undertake training in any aspect of facility procedures as required.
17. To keep all areas clean and tidy.
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