On behalf of Nationwide, AMS are seeking an Administrator for a 12 month contract, with the possibility of extension or permanency, working within our Nationwide Building Society Office in Bournemouth, Richmond Hill, BH26EP Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK. What makes us different Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking - but fairer, more rewarding, and for the good of society. As champions of the mutual way, we challenge the financial sector status quo. We don't see customers as the engine of our own profit. We work on behalf of them. Always there when they need us. Supporting them and their lives. When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. What you’ll be doing As part of our servicing team, you will be processing anything from a new account opening to the mortgage being paid off. Various changes can happen in between, to the account holder, interest rate, term of the mortgage, etc. About you We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. What’s the essential and measurable experience and skills required to do this job? Follow standard processes and procedures, adhering to company policy Always providing excellent customer service by being pro-active Work towards maintaining high performance with a combination of productivity and quality Investigate complex queries, issues and escalating these appropriately Communicate effectively with internal and external stakeholders, customers, solicitors, internal teams etc. Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes Work well within a department to complete multiple requests for customers Attention to detail and data accuracy is essential Make outbound calls to solicitors and customers to discuss process requirements and procedures What’s on offer? Working schedule: Monday - Friday 9am -5pm Hourly rate: £12.64 per hour Total hours: 35 hours per week Contract length: 12 months with the possibility of extension or permanency Hybrid working Office location: Nationwide Building Society Office, Bournemouth, Richmond Hill, BH26EP Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services. If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you. If you feel that this role is for you apply now