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About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive thru. You'll be responsible for ensuring customers have a brilliant experience whether they order in store or online. Typical daily responsibilities include:
1. Lead the team to deliver excellent results and maintain high standards of the shop.
2. Drive high performance through recruitment, training, development, and colleague engagement.
3. Monitor wage controls, waste controls, and customer service standards.
4. Participate in food preparation and serve customers.
5. Ensure the shop is clean, well-stocked, and welcoming.
What we can offer you
* Competitive pay plus commission
* Colleague discount of up to 50% on Greggs products for you and a family member
* Free hot drinks during your shift
* Paid breaks to recharge
* Sharing 10% of all profits with colleagues
* Health and Wellbeing App offering Remote GP and Physiotherapy services
* Holiday entitlement that increases with your career progression
* Colleague share plans for investing and saving
* Pension scheme with up to 7% employer match
* Confidential employee assistance app and helpline
* Long service awards for milestones
* Savings and discounts for shopping, leisure, and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, extensive experience in delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this role could be for you. You should also support an inclusive culture—valuing diversity and fostering a supportive environment. If you've used your skills to develop teams and promote inclusivity, you'll fit right in. Apply now and take the next exciting step in your career!
About us
At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and authentic at work. Learn more about us here: [link]
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