Job summary
This role is part of our HR Operations Team who are responsible for providing the delivery of an efficient and effective generalist HR service to the organisation. Ensuring compliance around HR policies and procedures, but also working as an integral part of locality teams, to ensure line management issues and employee relations issues are handled well and that managers are developed in terms of their capability as a people manager. This team also has responsibility for an efficient and effective front-line 'ASK HR' service as the front door to the HR team, as well as oversight and responsibility for employment legislation, employee relations, and a wide range of HR projects as required by the organisation.
Main duties of the job
1. Be the first point of contact for phone and email queries, responding in a supportive and timely manner and escalating where necessary.
2. Create and run reports to ensure compliance with internal processes and procedures for all HR related processes.
3. Manage a wide variety of tasks in accordance with the daily, weekly and monthly task list.
4. Update and maintain staff records, both manually and electronically, including using Electronic Staff Record system.
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find attached to this vacancy.
Job description
Job responsibilities
5. Understand and manage the administration of a number of HR processes including professional registrations, DBS checks, maternity reporting, uploading of occupational health referrals, holiday trading, absence management, leavers processes and references.
6. Provide administrative support to a range of HR projects, looking for improvements to our processes and procedures.
7. Arrange meetings, panel hearings, job evaluation panels, booking venues, inviting attendees and printing paper.
8. Provide administrative support such as minute taking when required
9. Ensure that all employees personal files and relevant HR databases are maintained according to audit/ legislative requirements.
10. Taking minutes at sensitive HR meetings.
11. Use initiative and judgement at all times and know when it is appropriate to raise issues as relevant.
12. Understand the need for a high level of confidentiality and used to dealing with confidential issues.
13. Ability to work under pressure, continually working to meet deadlines and performance expectations.
14. Able to deal with varied situations with tact and diplomacy.
15. Takes responsibility for own work and is able to work without supervision to achieve the objectives of the post.
16. Uses judgement to know when to ask for help and guidance.
17. The ability to identify and prioritise complex, time sensitive workload.
18. Excellent communication skills, with the ability to express information in a clear and understandable way, both verbally and in writing and ability to listen carefully in order to understand the needs of others.
19. Good organisational skills with the ability to work accurately.
20. Must be able to gather and analyse information skilfully and accurately.
21. Must be able to identify and resolve problems in a timely manner.
22. Able to build appropriate professional and effective relationships with colleagues, employees and managers at all levels of the organisation.
Person Specification
Skills and experience
Essential
23. Ability to prioritise multiple and complex tasks
24. Excellent communication skills, with the ability to express information in a clear and understandable way, both verbally and in writing
25. Able to gather and analyse information skilfully and accurately
Desirable
26. Previous experience within the NHS of healthcare
27. Experience of ESR
HR Experience
Essential
28. Previous administration experience within an HR team
29. Good understanding of HR principles, evidenced from work experience
30. Experience with HR systems
Desirable
31. Good knowledge of employment law