Customer Service Advisor - Swindon (Office-Based)
Full-Time | Monday to Friday | 9:00am - 5:15pm
Pay Rate: £12.21 per hour
We're currently recruiting on behalf of our client for a proactive and enthusiastic Customer Service Advisor to join a growing team based in Swindon. This is a fantastic opportunity for someone who enjoys a dynamic environment, thrives on problem-solving, and values delivering excellent service.
About the Role:
You'll be the first point of contact for both new and existing customers, ensuring all enquiries are handled efficiently and professionally. You'll also support wider business functions and occasionally step in to assist with team leadership duties.
Key Responsibilities:
Professionally handle incoming calls during busy periods
Make outbound calls to resolve customer queries
Respond to internal and external enquiries via email and phone
Process UK and Export orders via phone, email, and electronic systems
Manage and update customer accounts in internal and WMS systems
Monitor and manage the DPD dashboard daily
Collaborate with Sales, Product Management, and Marketing teams
Maintain accurate records in CRM systems, Smartsheet, and reports via Power BIEssential Skills & Experience:
Proficiency in Microsoft Excel, Outlook, and Word
Previous experience in customer service or a phone-based role
Excellent phone manner and communication skills
Fluent in English
Organised, methodical, and able to multitask in a fast-paced environment
A positive, team-oriented attitudeDesirable Skills:
Working knowledge of CRM systems, Power BI, and Smartsheet
Fluency in French and/or GermanWhat's in it for you:
Pay Rate: £12.21 per hour
Workplace pension
28 days holiday (including bank holidays)
Extra holidays for long service
On-site parking
Complimentary drinks and fruit
Long service recognition giftsApply Today!
If you're a motivated individual who enjoys variety and values great customer service, we'd love to hear from you.
INDSWI