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Ask people where Nando’s comes from and you’ll get a different answer every time. Our story actually starts in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. With stops in Mozambique and the UK along the way.
It was 1987 when Robbie Brozin and Fernando Duarte opened their first chicken restaurant. Fast forward five years and Nando’s landed in the UK. Now, with over 460 restaurants (and counting), our PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea.
We’ve got a growing family of 20,000 Nandocas (what we call our employees), fuelled by our values: Pride, Passion, Integrity, Courage, and Family. We care as much about them as we do our legendary, flame-grilled PERi-PERi – because it’s the people that make the chicken.
Inspired by our Southern African heritage, we know and value the richness diversity brings. We’re committed to creating an inclusive and respectful culture for all.
Main purpose of the role
To manage the outbound supply and logistics from our distributors to our restaurants to ensure high levels of service.
To identify and lead projects that will support our business growth and improve the efficiency and resilience of the supply chain.
To support the Head of Logistics and Distribution to ensure the team delivers the supply chain strategy, whilst supporting restaurant operations and developing the team’s individual and collective capabilities.
To build and maintain excellent internal stakeholder relationships, particularly in restaurant operations.
A day in the life...
To work with the team to deliver a strategic supply chain and logistics plan for all food and drink, ensuring there is an appropriate plan to support the Nando’s restaurant operations and business growth.
To be responsible and accountable for the logistics service from our distribution partners to our restaurants.
To take overall responsibility for supply of products into our Irish distributors and restaurants, ensuring high levels of availability and managing the export to Ireland process.
To deal with delivery issues and be the escalation point of contact for restaurants and Ops teams, managing all Zendesk queries to resolution.
To manage any electronic ordering system failures and ensure the contingency order process is implemented successfully.
To support the supply chain activity associated with new product and menu launches, ensuring all products arrive on time and in full.
To lead the logistics activities associated with new restaurant openings, including set up, delivery access planning, and being onsite during first deliveries to resolve any issues.
To be proactive in identifying opportunities to improve service to restaurants such as technology in the supply chain and automated goods receipting.
To support the management of the contracts with our distribution partners, including regular service reviews and contract meetings.
To manage and report on service level KPIs and performance analysis.
To develop excellent relationships with restaurants, MDs, RDs, and central Ops.
Hot Skills
A demonstrable and thorough understanding of the supply chain and logistics in a multi-site organisation.
Minimum 3 years' experience in a supply chain and logistics role within a large, multi-site organisation.
A good understanding of restaurants and the impact the supply chain has on them.
Knowledge of forecasting and demand planning.
Good analytical skills across large and/or multiple data sets.
Collaborative approach with the ability to engage and build positive relationships with stakeholders.
Calm and organised under pressure.
Providing out of hours support to our restaurants, weekends, and bank holidays when needed.
Inspiring Others, Customer Focus, Personal Integrity, Drive, Team Working, Developing Self/Others, Analysing & Decision Making, Managing Performance, Managing Change, Gaining Commitment, Commercial Acumen.
Demonstrate and encourage behaviours that foster the Nando’s values of Pride, Passion, Courage, Integrity & Family.
Benefits
1. Company bonus
2. 25 days holiday + bank holidays
3. Free Nando’s when you're working (and 40% discount when you're not)
4. Annual team trips, AKA a free holiday
5. Reward membership scheme and access to great discounts
6. Four-week sabbatical every five years you’ve been with us
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