We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone Employee Benefits: • Tronc / Service charge (Food & Beverage Departments only) • Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa • 20% discount on Fistral Spa & Gaia Spa treatments • 25% discount on food & beverage throughout the hotels and restaurants • 50% discount on bed & breakfast stays throughout the hotels • Friends & Family rates across the group • Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/ • Access to Wagestream - https://wagestream.com/en/ • Length of Service rewards Role & Responsibilities: To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience To ensure all complaints are minimized and handled professionally as in accordance with hotel policy To follow all hotel policies as outlined in your training manual – Answering telephones, check in and checkout of hotel guests Dealing with guest queries Cleaning of public areas Set up or clear down from events and conferences To ensure the safety and security of the building and guests throughout the night Luggage assistance Serving Food and Drink to the highest standard to our guests when required. Support Food and Beverage department in aspects of their roles Support the Reception by preparing aspects of departure during the night. To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales. To ensure good working relationship with all other departments and communicate information throughout the hotel. To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid. All other duties as required