Ignite Your Career with Partridge of Hampshire.
Are you ready to take your career to the next level with the largest BMW and MINI retailer in the UK? Where our people are just as important as our customers? Join Partridge of Hampshire, where passion meets precision and our team’s dedication fuels every drive forward!
Who We’re Looking For.
We’re on the hunt for a high-energy, people-focused professional to join our dynamic team in Chandlers Ford. If you thrive on delivering unforgettable customer experiences and are excited to work with a team as enthusiastic about BMW and MINI as you are, this is your opportunity to shine!
Why Partridge of Hampshire?
This isn’t just a job – it’s a chance to be part of a family-owned business that’s redefining the BMW and MINI experience across Hampshire. Led by the inspiring Toby Partridge, whose three decades of dedication to the BMW brand have established us as a regional powerhouse, our team lives and breathes excellence.
What We Offer:
1. Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!
2. Growth-Oriented Culture: We value ambition and support your career development at every step.
3. Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.
4. Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.
5. Celebrate success: We recognise our successes internally with tailored staff experiences.
About the role:
Here at Partridge of Hampshire we have one of the largest service departments in the region. The role of Parts Advisor is imperative to assist in the smooth running of our service department; to help us constantly deliver a 5-star experience to all our BMW and MINI customers.
Responsibilities include but are not limited to:
1. Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customers of any items which are not stocked or need ordering.
2. Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for orders to be raised.
3. Maximize sales opportunities through upselling and campaigns.
4. Be responsible for key account customers; developing sales and opportunities to increase spend.
5. Make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
6. Ensure that the image and levels of customer service within the department are in line with company standards.
7. Ensure that all customer complaints are dealt with both speedily and effectively.
Who you need to be?
As a Parts Advisor you will have excellent communication and organisational skills, in order to deal with customers both internal and external, face to face or over the phone, also ensuring that walk-ins and telephone customers are promptly dealt with.
You will be focused on delivering results and meeting customer expectations, setting high standards for quality and have the ability to follow instructions and procedures.
Your Experience:
1. Previous experience working within the motor trade industry.
2. A minimum of 5 GCSEs grade C and above, including Maths and English.
3. A minimum of 3 years’ customer service experience.
4. Excellent IT and administration skills.
5. Experience with Kerridge / Drive is an advantage.
6. A full, clean driving licence is essential.
Benefits:
1. 22 days’ annual holiday plus bank holidays.
2. Excellent training and career development opportunities.
3. Employee discount scheme.
4. Corporate gym rate.
5. Pension scheme.
6. Staff parking.
7. Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.
Starting salary: £28,100 - OTE £33,000.
Next steps:
Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now!
Job Types: Full-time, Permanent
Pay: Up to £33,000.00 per year
Additional pay:
1. Bonus scheme.
Schedule:
1. Monday to Friday.
Work Location: In person
Reference ID: Parts Advisor
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