Job summary We are excited to offer a rewarding opportunity within the Care Coordination Service (CCS) for a Band 5 Health and Social Care Coordinator. You will play a key role in supporting vulnerable patients to navigate the complexities of health and social care, ensuring they receive timely, high-quality, integrated support. We are committed to delivering high standards of care across Ealing, improving access to services, and enhancing patient outcomes. Our staff are central to this vision, and we provide comprehensive induction, ongoing training, regular supervision, and development opportunities to support your career growth. What We're Looking For: Experience in health or social care (essential). Strong organisational, interpersonal, and communication skills. Ability to work flexibly within a dynamic, Multidisciplinary environment. A genuine interest in supporting vulnerable individuals. What We Offer: Comprehensive induction and tailored training. Regular supervision and strong management support. Opportunities for professional development within integrated health and social care services. Main duties of the job Working within a network of GP Practices to provide a central coordination role for patient identified throughout the health and social system and referred into the service o Responsible for a caseload of around 40/45 named patients with the aim of; o Enabling people to remain at home, o Reducing unnecessary admissions to hospitals, o Supporting early discharge from hospital, o Improving the quality of care o Encouraging independence. o Provide a single-point of access for service users and colleagues from the health and social care landscape involved in the care of the patient o Support the co-ordination of appropriate care packages for patients' identified needs ensuring to appropriately link services o Provide advocacy for service users where required making use of appropriate levels and channels of escalation o Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP Practices, secondary care and community settings o Providing health and well-being support to patients o Delivering health and well-being training to health care professionals About us West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative Date posted 24 February 2025 Pay scheme Agenda for change Band Band 5 Salary £34,521 to £41,956 a year Per Annum Inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 222-LS-ICS-377 Job locations Acton Health Centre Acton W3 8QE Job description Job responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job description Job responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Person Specification Education & Qualifications Essential Relevant degree or equivalent level of training and experience Evidence of consistent pattern of learning from education, training and experience Desirable Qualification in a health or social care allied profession Previous Experience Essential Coordination of care from a variety of organisations Communication and relationship building Experience in health or social care Experience of developing relationships with a wide variety of people Desirable Experience of health and social care assessments Working and delivering outcomes within determined timeframes Experience of working with people with complex needs and various communication challenges Experience of working in a newly formed team Skills & Knowledge Essential Understanding of basic health and social care terminology Proven ability to recognise and manage risk Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework Ability to understand budgetary requirements to ensure packages of care are cost effective and value for money, highlighting inefficiencies Good interpersonal skills Ability to communicate confidently with staff at all levels Ability to work well across teams Good time management and an ability to prioritise and work to strict deadlines Ability to work on own initiative without direct supervision, understanding where clinical input is needed IT skills and experience in the use of Microsoft Excel Familiarity with IT systems currently in use in health and social care settings Desirable Fluency in one or more community languages other than English Behaviours Essential Highly organised Reliable, adaptable, flexible and a positive approach to work A common sense and pragmatic attitude Willingness to undertake further training and learning An understanding of the importance of confidentiality Ability to take responsibility for own actions Ability to share information and good practice appropriately Person Specification Education & Qualifications Essential Relevant degree or equivalent level of training and experience Evidence of consistent pattern of learning from education, training and experience Desirable Qualification in a health or social care allied profession Previous Experience Essential Coordination of care from a variety of organisations Communication and relationship building Experience in health or social care Experience of developing relationships with a wide variety of people Desirable Experience of health and social care assessments Working and delivering outcomes within determined timeframes Experience of working with people with complex needs and various communication challenges Experience of working in a newly formed team Skills & Knowledge Essential Understanding of basic health and social care terminology Proven ability to recognise and manage risk Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework Ability to understand budgetary requirements to ensure packages of care are cost effective and value for money, highlighting inefficiencies Good interpersonal skills Ability to communicate confidently with staff at all levels Ability to work well across teams Good time management and an ability to prioritise and work to strict deadlines Ability to work on own initiative without direct supervision, understanding where clinical input is needed IT skills and experience in the use of Microsoft Excel Familiarity with IT systems currently in use in health and social care settings Desirable Fluency in one or more community languages other than English Behaviours Essential Highly organised Reliable, adaptable, flexible and a positive approach to work A common sense and pragmatic attitude Willingness to undertake further training and learning An understanding of the importance of confidentiality Ability to take responsibility for own actions Ability to share information and good practice appropriately Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name West London NHS Trust Address Acton Health Centre Acton W3 8QE Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)