Meeting and greeting individuals presenting to Harrison House Gathering information from individuals presenting to Harrison House in a manner that is sensitive and upholds the principles of confidentiality Sharing information with the appropriate Navigo colleagues in a manner that is respectful, sensitive, secure and in accordance with confidentiality principles Communicate respectfully and appropriately with stakeholders verbally, in writing and through other communication methods such as email Undertaking administration duties, including completion of checklists, filing, room bookings, maintaining spreadsheets databases, testing equipment, safety/security checks, maintaining logs and other records as required Implementing prevention and de-escalation strategies in accordance with Respect training as provided by the organisation Providing emotional support and reassurance to individuals presenting at Harrison House in a manner that is sensitive and supportive, whilst also respectfully maintaining professional boundaries Ensuring the upkeep of the Harrison House site, including general housekeeping and reporting maintenance issues Complete and maintain own mandatory training and convert this into practice Update individuals patient records in accordance with guidelines, legislation and scope of the job role To ensure that visitors are processed correctly, including checking ID, signing-in, issuing badges and ensuring that they are escorted when in staff-only areas where necessary Ensuring that a suitable staff member is always present at the reception Maintaining secure access to the staff only areas Testing and logging equipment checks, including fire safety equipment, blicks personal alarms, first aid equipment, etc Checking and restocking supplies, including stationery and supplies within the onsite amenities, such as the reception, cafe and toilet areas Upholding high standards of health, safety and security through effective checks, reporting or otherwise remedying issues, implementing own training, adherence to policies and upholding high personal standards of housekeeping Receive bi-monthly supervision and attend team meetings Support in covering periods of absence on Harrison House reception Provide information and support to individuals presenting to Harrison House from the resources available, whilst ensuring that this does not impede or manifest in assured or clinical/social advice Signpost individuals to appropriate teams in relation to available social interventions Ensuring that individuals at Harrison House are offered refreshments, and process payments for chargeable food/drink items Ensuring that the Harrison House reception telephone is answered within acceptable timeframes Connecting individuals with Navigo and external services, including providing leaflets, contact details, etc. On occasion, it may be necessary to do this on behalf of the individual with their consent if they are not able to do this themselves or if directed to do so from a senior person Be adaptive in communication, ensuring that adjustments are made in respect of individuals experiencing a physical, cognitive, learning or other disadvantage in this respect. For example, using flash cards, hearing loops, sensitively offering mobility support, non-complex language, slow rate of speech, etc. Uphold the highest standards of professionalism pertaining to values, attitude, conduct and language, and report any reported/observed shortcomings by anybody in respect of this Manage competing priorities, and seek support where appropriate Provide and role model excellent standards of patient care Report any concerns pertaining to patient care and safeguarding Comply with training, policies and legislation, with particular attention drawn to: Health & Safety at Work Act 1974 Security Restrictive interventions Staff Code and Accountability First Aid Legal frameworks such as the Mental Health Act 1985, Mental Capacity Act 2005, Care Act 2014 and Equality Act 2010 Any other reasonable duty in connection with the work of the Team and as required by the organisation.