Role Overview:
The Talent Set is thrilled to be working with a fantastic charity as they search for a part-time Supporter Data Officer to support them for an initial 3-month role.
This role supports the effective management of supporter and membership data, playing a crucial role in the smooth operation of membership systems and processes. The post-holder will ensure that data is handled compliantly, processes run efficiently, and supporter engagement is maintained at a high standard—particularly in relation to donations and membership payments.
Key Responsibilities:
* Maintain accurate and legally compliant supporter and membership data in the CRM system.
* Develop, implement, and review CRM data processes to improve the supporter journey.
* Coordinate the membership lifecycle including new joiners, renewals, reactivations, and cancellations.
* Foster strong working relationships with third-party service providers (e.g. mailing houses, call centres, recruitment partners).
* Handle all member enquiries professionally and promptly, aiming to enhance retention and increase member lifetime value.
* Manage payment processes including Direct Debits and alternative methods such as Standing Orders.
* Ensure the accurate recording and reconciliation of donations and membership fees.
Person Specification:
* Experience working with CRM systems to manage supporter or customer data.
* Understanding of data protection and legal compliance regarding data handling.
* Strong organisational and interpersonal skills with attention to detail.
* Excellent communication skills and a commitment to delivering high-quality customer service.
* Experience in managing financial transactions and payment processes.
* Previous experience within a fundraising or membership-based organisation.
* Familiarity with Direct Debit administration and working with BACS or Payfile systems.
* Ability to liaise with external service providers and support cross-functional teams.
What’s on Offer:
* This is a hybrid role, with just 1-2 days per-week in their Central Bristol office.
* A day rate of £98.81 to £118.58 per-day plus daily holiday for the successful candidate.
* A rare part-time opportunity of 29.5 hours per-week and an immediate start.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.
We aim to get back to all successful candidate within 48 working hours.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.