Optimum Recruitment Group are proud to be working with a well established and successful business based in central York, who are looking to appoint a Flights & Rail Manager to the team. Reporting into the Head of Operational Delivery, you will oversee the daily operations of our clients Flights & Rail Team. This role involves managing a team of professionals responsible for arranging flights and rail travel, ensuring exceptional service delivery, and maintaining compliance with company travel policies. Your duties will be to: Lead and motivate a team of Flights & Rail Executives, fostering high performance, professional development, and team engagement. Build and improve capability and motivation within the team through one to ones, coaching, feedback, development and empowerment. Oversee daily Flights & Rail operations, including workflows, technology solutions, and maintaining positive team morale. Supervise the booking and management of flights and rail tickets to ensure smooth operational processes and a hassle-free customer journey. Proactively handle travel disruptions, ensuring all customers reach their destinations while maintaining an excellent customer experience. Build and maintain strong relationships with suppliers to align with brand standards and operational needs. Liaising with other teams in the business to ensure a seamless tour experience for the internal and external customers. Participate in the out of hours team, providing essential support during non-standard working hours. The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen eye for detail with demonstrable experience from travel, transport or logistics management. Do you have: Proven experience of working in a high volume and fast paced customer focused environment with a strong emphasis on customer service. The ability to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail. Strong organisational skills with the ability to handle multiple tasks, complex schedules and prioritise effectively to ensure a smooth operation. Strong leadership & team management skills. Problem solving and decision making skills - able to make quick and effective decisions whilst dealing with real time travel disruption. Solid experience in a Transport or Logistics Management role. Passion about delivering a great customer experience. Experience of liaising with suppliers. High levels of resilience and tenacious. Salary £35,000 plus benefits