Job Description
* Customer Experience Manager
Borough of Kingston -Upon- Thames
Hybrid
up to 47k
If you're excited about creating memorable customer experiences and want to be part of a company that has seen significant growth and change and wants to be part of the next phase of growth and culture then this may be the perfect position for you.
* Are you passionate about delivering exceptional customer experiences? Do you thrive in an environment where your leadership skills can shine? Our client, a leading organisation in the engineering sector, is seeking a Customer Experience/Success Manager to join their team in the Royal Borough of Kingston - Upon -Thames
### Position Overview
As the Customer Experience/Success Manager, you will be the driving force behind our commitment to a "Customer First" philosophy. You will lead a well established customer experience team, ensuring that every customer interaction reflects our core values: Together, Profitable, Growth & Sustainable.
### Key Responsibilities
* Customer Service Team Management
- Lead and inspire a dedicated team of 2-3 customer service representatives.
- Act as a role model for outstanding customer service and uphold the organisation's brand values.
- Manage escalations and resolutions for customer complaints.
- Conduct annual appraisals and ide...