PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position for a Returns Administrator to be based in Thurnscoe, UK. Portwest is one of the fastest growing workwear companies in the world currently employing over 4,500 staff worldwide, with customer service staff in over 130 countries. We design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities. Position overview: Your working hours will be Monday - Friday 9am - 5pm. As a Returns Administrator you will process return notes, process credits. Deal with claims when a customer reports a shortage and deal with customers over the telephone and by email. Responsibilities: Process returns Replacement orders Claims for short deliveries Log returns/credits onto spreadsheet Use intranet for pricing Report quality issues Pick replacement orders Dealing with customer enquiries on a daily basis Log faulty items on portal Answer telephone Filing Unauthorised returns Arrange customer collections Process credits Key accountabilties: Process returns Replacement orders Telephone Claims for short deliveries Process credits Essential characteristics: Ability to multi-task Problem solving Speedy and accurate in performance Ability to investigate errors Communication skills Attention to detail Using computer system efficiently Desirable characteristics: Team player Flexibility for peak times Core competencies required Leadership Cooperation Teamworking Innovative Organisational Attention to Detail Problem-Solving Initiative/Creative Technical/Practical Know-How Communication Decision-Making Key Performance Indicators (KPIs) and Objectives Target driven for all customer complaints and queries Monitor on number of returns, invoices and prints daily Monitor number of lines and calls WHAT YOU WILL RECEIVE We offer a competitive hourly rate dependent on experience. This a temporary opportunity with a rapidly growing organisation. COMPANY AWARDS Portwest CEO - Business Man Of The Year - In Business Ireland 2020 Portwest CEO - EY Entrepreneur of the Year 2017 Great Place to Work 2021 Deloitte Best Managed Companies 2016-2020 Exporter of the Year 2018 Private Irish Business of the Year Export Industry Awards 2019 Safety Awards Customer Service Winner 2016